CompServices, Inc. in Production with StoneRiver's CompSuite for End-to-End Workers' Compensation Process Management

CSI deploys CompSuite to modernize workers' compensation environment and deliver enhanced customer experience

Apr 09, 2013, 08:00 ET from StoneRiver, Inc.

OAKLAND, Calif., April 9, 2013 /PRNewswire/ -- StoneRiver, Inc., the trusted insurance technology partner with solutions across multiple business lines, today announced that CompServices, Inc. (CSI), a TPA and an affiliate of AmeriHealth Casualty Services, is now in production with StoneRiver's new CompSuite workers' compensation end-to-end system, including value-added solution sets for policy administration with billing, claims management, case management, and bill review.  The migration to CompSuite required 4 months from project kick-off to production, with 250 CSI users now actively using the system.


CSI is a long-time StoneRiver client having previously implemented StoneRiver's original WCMS workers' compensation offering.  Given its past positive experience and success with StoneRiver and the companies' shared vision of leveraging the latest in technology for the most efficient and cost effective management of workers' compensation business, CSI once again chose StoneRiver when it came time to extend and modernize its processing environment.

CSI was pleased with both StoneRiver and the underlying strengths and capabilities of the StoneRiver WCMS platform; however, they wanted to provide an upgraded user experience and take advantage of CompSuite's Software as a Service (SaaS) delivery.  According to Lee Herzer, CSI's vice president of operations, "Our customers are very hands-on and expect easy access to up-to-date information, and insight into current claims status.  StoneRiver provides us both the front and back-office functionality, along with the quality and information rich user experience that we, as well as our customers, were looking for."

Herzer continued, "We've worked with StoneRiver for a long time and have full confidence in both the products and the staff.  When it came time to modernize, we didn't hesitate to turn to StoneRiver for help."

Gary Anderson, StoneRiver President and CEO, said, "We appreciate CSI's long-term commitment to StoneRiver and to our products.  Through our close working relationship with CSI, we have been able to gain a deep understanding of the CSI business, processes, and requirements.  In turn, CSI was able to offer their insight and input into the design and development of CompSuite.  We believe this collaborative effort resulted in a highly successful project for CSI as well as, better CompSuite product to offer to other StoneRiver clients – both existing and future."

CompSuite makes Workers' Compensation policy and claims management faster and easier with a streamlined user interface and uncomplicated navigation. Core components include policy administration with billing, claims management, case management, and bill review. Each component can be implemented stand-alone or as a fully integrated system. Created specifically for carriers, MGAs, self-insurance funds, and third party administrators, the advanced business features of CompSuite will address critical objectives every day.  Join our active customer community to learn from your peers and share experiences.

About StoneRiver, Inc.

StoneRiver delivers the industry's widest range of technology solutions and services to insurance carriers, agents and broker-dealers. This versatile product group encompasses front-office, policy, claim, rating, underwriting, billing, reinsurance, financial and compliance solutions for all major business lines. Hundreds of companies rely on StoneRiver software and processing solutions to achieve a competitive edge. StoneRiver promotes client success by streamlining complex business processes. Visit for more information.

SOURCE StoneRiver, Inc.