ROCHESTER, N.Y., Sept. 27, 2011 /PRNewswire/ -- Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today it is among a select group of companies speaking at Peak Performance 2011, SonicWALL's partner event. Peak Performance 2011 takes place from October 3-5, 2011 in Palm Springs, CA. It is a premier event in the networking security industry where SonicWALL gathers partners, customers, industry leaders, analysts and executives to exchange ideas, attend educational sessions and form new business relationships.
At the event, Jack Johnson, vice president, North America renewal services at Concentrix, will be presenting "Customer Lifecycle Management" during five different sessions on Wednesday, October 5. The session will discuss the importance of renewals in the life cycle of customer ownership. Mr. Johnson will review methods and techniques to ensure partners are managing their business for success as it relates to renewals.
"Concentrix has been a long-time supporter of SonicWALL, and we are proud to have one of their key executives speak at our event," said Zachary Yarnes, vice president worldwide service sales at SonicWALL. "Over the years, we built a strong partnership with the Concentrix team. Their unique focus on partner enablement services combined with our industry-leading security subscription products makes for a proven solution that gives our solution providers a clear business advantage. Thanks to Jack Johnson's program enhancements, we have seen strong increase in customer retention and renewal rates through the channel. Our partnership creates a safety net for solution providers, ensuring that no end-users are exposed to network security threats due to an overlooked security service renewal. The installed base sales and renewals business is complex but can yield tremendous upside for our solution providers. I am looking forward to Jack's presentation at Peak Performance."
"At Concentrix, our goal is to provide value through solution provider enablement and through enhanced customer lifecycle management. But what's even more critical is that our joint customers are continuously and fully protected with SonicWALL's security services. The challenge with this program is to continue to reinforce the client's relationship with the solution provider while also ensuring that these customers are not left unprotected. Our program has successfully managed and accomplished this objective," stated Jack Johnson, vice president, North America renewal services at Concentrix. "We are pleased to be a supporter and to speak at this important industry event and we are looking forward to a continued and long relationship with SonicWALL."
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, India and Japan, our more than 7,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company. For more information, please visit www.concentrix.com.
SOURCE SonicWALL, Inc.