Concord Mortgage Group Deploys Blend to Drive Customer Delight, Efficiency
NOIC, Inc. division digitizes mortgages process
WESTERVILLE, Ohio, Jan. 30, 2017 /PRNewswire/ -- Ohio-based mortgage banker, Concord Mortgage Group, a division of NOIC, Inc., in partnership with Blend, a Silicon Valley-based technology firm, has released the Ready App, offering borrowers an elegant online portal to submit their applications, documents, and follow-ups in a secure, compliant manner. Borrowers of all ages applaud Ready App, giving it an average customer satisfaction rating of 9.1 out of 10.
"Our capability allows us to speed up the loan process and reduce borrowers' anxiety by providing transparency and a smooth process to quickly achieve their dreams of owning a home," says Philson Lescott, NOIC, Inc. COO and chief digital officer. Lescott is a former business-technology executive of Fannie Mae. "We are focused on enhancing the mortgage experience for our customers by utilizing the most talented people and the best technology in our business."
Ready App is designed to take the friction out of applying for a mortgage by delivering a delightful and transparent experience, on any device, through simple conversational prompts and seamless direct connection to over 10,000 high-fidelity asset, payroll, and tax data sources.
"At Blend, we're building technology that reinvents home lending from the ground up," said Nima Ghamsari, CEO & co-founder of Blend. "Built on a platform that integrates with existing systems, we're thrilled to work with pioneering mortgage providers like Concord to deliver a digital mortgage experience and enable fast, simple and satisfying lending experiences to both lenders and borrowers alike."
Ready App was launched as a pilot in October 2016, with a full company deployment in December 2016. Feedback from customers and loan officers has been overwhelmingly positive: "Very easy. Questions were simple. Able to automatically import financial data" and "It was self-explanatory and hassle-free."
Concord Mortgage Group's core values and culture are relentlessly focused on helping people realize their dreams of homeownership, and with Ready App, Concord is well positioned to deliver a superior digital mortgage experience guaranteed to satisfy its borrowers' needs.
Concord Mortgage Group is Ready when you are.
About NOIC
Since 1926, NOIC, Inc. has been dedicated to helping customers achieve their goal of homeownership by providing a full service mortgage banker experience with an extensive range of mortgage resources, expert specialists, and exceptional customer service. The integrity of our business comes from a strong and effective company culture that aligns everyone around a common set of values and behaviors.
NOIC is an approved direct seller to and servicer for Fannie Mae, Freddie Mac and Ginnie Mae. NOIC operates as Concord Mortgage Group and NOIC Home Mortgage Lender, and is licensed to do business in Arizona, California, Florida, Indiana, Iowa, Kentucky, Michigan, North Carolina, Ohio, South Carolina, and West Virginia.
About Blend
Blend is a Silicon Valley technology company transforming the multi-trillion dollar home mortgage industry. Blend's technology delivers speed and efficiency to lenders, so they can serve the modern borrower and safely navigate the industry's changing rules and regulations.
Founded in May 2012, Blend is backed by Peter Thiel, Andreessen Horowitz, Formation 8, Lightspeed, Max Levchin, Hans Morris, and other leading venture investors. To learn more, visit: https://blend.com/
Contact:
Jason Perkins
[email protected]
SOURCE Concord Mortgage Group
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