NEW YORK, LONDON and OSLO, Norway, Oct. 4, 2017 /PRNewswire/ -- Shelly Chandler, CCXP, Vice President of Customer Experience Consulting at Confirmit, has been named a winner of the 2017 CX Impact Awards by the Customer Experience Professionals Association (CXPA).
The CX Impact Awards are a part of Customer Experience (CX) Day, a global day celebrating the organizations and people who are delivering great experiences to customers. The program recognizes individuals that exemplify excellent Customer Experience and make a profound impact on their organization and its customers. From frontline employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported Customer Experience (CX), Voice of Customer (VoC), or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.
"Customer Experience is reaching its zenith – the industry has learned and achieved so much, and yet there is still significant room to grow," said Chandler. "It is essential that those with successes share their methods to inform others' strategies. Executives, take note: a long-term investment in Customer Experience will produce results – support transformational change and instill trust your customers!"
The award recognizes Shelly for not only knowing the value of integrating technical solutions to support a complete CX program, but also providing guidance in acting upon those insights gained from the program. In her current role, she advises clients on how to connect their customer insights to higher-level business goals and help ensure their CX programs support both operational and financial objectives.
"Shelly's team provides consulting services to our customers in a manner that is truly customer-focused, making her more than deserving of this award," said Michael Wooh, Chief Marketing Officer, Confirmit. "Shelly ensures her team is mission-driven, with the ultimate goal of being able to help Confirmit customers make the most of their insights programs, and use those insights to propel their customer experience maturity."
A panel of judges – all regarded as thought leaders in the CX field – reviewed the award finalists and selected winners in two categories: Practitioners (who are bringing CX competencies and skills to organizations and brands), and Providers (those employed by companies who consult and/or provide technology, products and services in the CX space).
This year's judging panel included:
- Natalie Schneider, CCXP, Vice President Customer Experience, Anthem, Inc.
- Carlos Pimenta, CEO, Macquarium, Inc.
- Neil Sharp, CCXP Partner, PEN CX
- Chantel Botha, CCXP Customer Experience Strategist, Brandlove
- Stephanie Thum, Capitol Management Consulting
In addition to the CX Awards announcement, CX Day involves thousands of customer experience professionals taking part in dozens of in-person networking events in multiple countries as well as a range of online activities. Details about all activities are available on the CX Day website.
Confirmit is the world's leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing and establishes respected standards. Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit and Verint. Silver sponsors include Clarabridge, Convergys, InMoment, Lionbridge, MaritzCX, Mattersight Corporation, Medallia, NICE and Qualtrics. For more information, visit www.cxpa.org.
Sara Beth Fahey
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