DALLAS, Feb. 15, 2013 /PRNewswire/ -- The City of Coppell announced today that since hiring Dallas-based ambulance billing services company, Emergicon, it has seen an increase of more than 200% in reimbursements for its EMS services. EMS Chief Gregg Loyd hopes some of the money could be used to buy life-saving equipment and training to better serve Coppell residents.
Revenues jumped from $162,000 to $600,000 since the city-run emergency services provider made the change from an out-of-state billing services company to Texas-focused Emergicon in the summer of 2011. Chief Loyd says customer service was an important part of the decision to hire Emergicon.
"It's one thing to make a request and receive something – that's good customer service. Being offered something before we even ask for it – that's the great customer service we continue to receive from Emergicon," said Chief Loyd. "The other company we used billed the grieving families of deceased patients even though that violates Coppell EMS policy. Since hiring Emergicon, it hasn't happened even once. I am impressed with their ethics and processes."
Emergicon is Texas' premiere ambulance billing services company, serving private and public EMS providers in the Lone Star State since 2006. The company handles billing for a growing number of more than 40 Texas-based EMS providers. Known for high quality of service and reliable results, Emergicon EMS billing and claims recovery experts have increased reimbursements for every one of the company's clients.
"Many billing companies rely heavily on computer automation which results in reduced reimbursements and greater complaints from clients and their patients. While we use state-of-the-art software, we manually review every bill. It's this human oversight that allows us to achieve better results for our clients and their patients," said Emergicon founder, Christopher Turner. "With every dollar recovered from Medicare, Medicaid and insurance companies, emergency services providers like Coppell EMS can spend more on life-saving training, equipment and personnel."
While no immediate decision has been announced on how the surplus of funds will be spent, Loyd hopes to reinvest the reimbursements on programs and equipment that will directly benefit area residents in 2013 and beyond.
Emergicon, LLC, based in Dallas, Texas was formed in 2006 to fill a need in the ambulance billing services industry by providing municipalities and private companies with a better solution for processing ambulance claims. In addition to using state-of-the-art ambulance billing software by JefBar Software Services, Emergicon prides itself on providing clients with a team of experts dedicated to compliance, collections and customer service. Emergicon founder and CEO, Christopher Turner, brings more than 14 years of management expertise in the healthcare industry to offer effective processes that consistently result in prompt reimbursement for EMS providers. For more information about Emergicon, please visit http://emergicon.com or call 877-602-2060.
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