Cox Communications Hurricane Sandy Operational Update

Oct 30, 2012, 17:11 ET from Cox Communications

WEST WARWICK, R.I., Oct. 30, 2012 /PRNewswire/ -- The following is an update on the status of Cox Communications' restoration efforts as a result of Hurricane Sandy in the company's Rhode Island, Connecticut, and Ohio service areas:

  • The company continues to assess the impact of the storm on its network, while at the same time focusing on the restoration of services to its customers. Cox technicians have identified several areas where the storm has damaged the company's network, affecting the services it provides to its customers. 
  • Repairing the network also depends on the availability of commercial power, but the focus at this time is on the restoration of services to as many customers as possible. 
  • Service to hospitals and first responders is fully operational. 
  • Fallen trees, downed power lines and other obstacles may limit Cox technicians' ability to repair downed wires. We are partnering with numerous emergency management agencies for our recovery efforts. We ask for patience and cooperation as we work to ensure the safest and most effective operations. 
  • Additional generators are being deployed throughout the region to ensure that broadband communications services are not interrupted and will be operational once commercial power is restored to the customers' homes. 
  • Customers are invited to Cox Solutions Stores to use the company's WiFi service, charge their wireless devices, check email, or do their online banking. 
  • Customers are encouraged to turn off and unplug any home computers to protect them from a potential power surge when power is restored. Additionally, receivers and modems may need to be reset once power is restored. This can be accomplished by unplugging them from the power source for up to one minute. 
  • Customers are reminded never to touch a downed wire. 
  • Cox customers who have electricity in their homes but who are unable to access their Cox services are asked to contact Customer Care. Visit and select "send an e-mail to"      
  • Restoring service is our top priority, and Cox employees will continue to work around the clock to bring customers back online. 

Customers can visit Cox's Facebook Pages for Cleveland and New England for periodic updates on Cox's storm recovery plans.

About Cox Communications:
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet and telephone services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity seven times, including the last six years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

SOURCE Cox Communications