CREDO Mobile Introduces Personalized Self-Service Functionality on Mobile Handsets with Telespree Communications

Jun 02, 2010, 06:00 ET from Telespree Communications

SAN FRANCISCO, June 2 /PRNewswire/ -- CREDO Mobile (credomobile.com), the cell phone service that makes it easy for members to make a difference in the world, announced a new self-activation and account management capability powered by Telespree on their mobile phones. With Telespree Communications, the leading provider of on-device self-service solutions, CREDO Mobile postpaid subscribers can now activate new service, change devices or transfer an existing mobile number from another carrier through new self-service functionality directly on their handsets.  In addition, subscribers can also view their account balance and usage post-activation on their phones.

"This tailored, self-service solution really allows us to provide our customers a convenient solution – especially real-time updates about their balance and usage on the go," said Steve Gunn, vice president of Customer Relations at CREDO Mobile."

CREDO Mobile is introducing several different on-device activation solutions for their postpaid customers.  After purchasing their phones and setting up their accounts, subscribers receive an activation code from CREDO.  Non-activated phones are shipped out to subscribers.  When users turn on their new devices they are guided through a short, automated activation experience on the phone.  The CREDO Mobile code determines the different activation experiences including transferring an existing mobile number to CREDO Mobile from another carrier; changing devices while keeping the subscriber's mobile number; and activating a new device and receiving a new phone number. With Telespree's self-service applications, CREDO Mobile is able to automate device programming thus minimizing manual errors and streamlining the activation process.

CREDO Mobile postpaid subscribers are also able to view real time account information on their wireless phones.  From a dynamic 'Self-Service' menu, subscribers can view their account usage, including minutes used, text and data used and the date of their next billing cycle.  Subscribers can also see their account balance, including total amount due and due date. By automating these self-care activities, CREDO Mobile is not only providing a personalized customer experience but also reducing calls to customer service.

"CREDO Mobile is providing a full self-service experience for their subscribers from activation to account management," said Bill deKay, chief executive officer of Telespree. "With an on-device solution, CREDO Mobile has an interactive tool that can reach their customers with new offers, promotions, and surveys at any time."

The Telespree solution provides a full range of on-device self-service functionality such as activation, service enrollment, self-care/account management, mobile marketing and more.  Telespree supports a full range of on-device self-service functionality across all wireless device types including handsets, embedded modules, PDAs, Smartphones, data cards and others. With Telespree's solutions, carriers are able to minimize customer care and distribution costs, improve the end user experience and add revenue generating opportunities.

About CREDO Mobile

CREDO Mobile, brought to you by Working Assets, gives customers more than a phone – it gives them a voice by turning every call into a call for progressive social and political change. CREDO Mobile also offers service comparable to the major cell phone companies, including nationwide digital coverage, friendly customer service, and a choice of phones and plans. And, as an eco-friendly company, CREDO Mobile members raise money for environmental and progressive groups while speaking out on critical environmental issues, such as protecting the Arctic National Wildlife Refuge. To learn more, visit www.credomobile.com

About Telespree Communications

Telespree provides a self-service platform for automated activation, programming, service enrollment and ongoing account maintenance using only the device without the aid of a sales clerk, call center or IVR. Telespree's innovative network solution transforms any wireless device into a convenient self-service terminal, allowing mobile service providers to significantly reduce customer care and distribution costs, improve the end user experience and generate incremental revenue through account management activities. For more information about our products and services, visit www.telespree.com    

SOURCE Telespree Communications



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