Crittercism Attracts Top VCs for Mobile Support Infrastructure

Jul 12, 2011, 14:30 ET from Crittercism

SAN FRANCISCO, July 12, 2011 /PRNewswire/ -- Crittercism today announced it raised funding from Kleiner Perkins Caufield& Byers, Google Ventures, Opus Capital, Shasta Ventures, and AOL Ventures at the 4th annual MobileBeat Conference.

Crittercism has created a support platform that allows developers to immediately diagnose mobile app crashes and provide customer support to users. The company's iOS library, which has been in beta, is now available to all mobile application developers.  The iOS beta version has had over one million installs since it was released in January of this year.  Crittercism also announced today that the Android SDK is available for limited release.

"Mobile app users had no recourse when an app crashed or misbehaved, and were left with no other option than to leave a bad review in the App Store. Crittercism gives a voice to an app's user, keeps them engaged, and provides tools for a developer to diagnose, fix, and communicate the issue back to its users." said Andrew Levy, co-founder and CEO of Crittercism. "We bring customer support into mobile applications enabling developers to maintain a high degree of customer satisfaction and greater engagement with their users."

As application platforms and the devices on which apps can live proliferate, troubleshooting errors and supporting users becomes an increasingly critical issue that sucks up precious development time and resources.

Crittercism provides a library that plugs into any application and connects to a SAAS (Software as a Service) platform for application monitoring and support. The offering prioritizes critical bugs occurring on devices in the wild, and creates a direct communication channel between mobile companies and their users. The service gathers hardware and software diagnostic data in an attempt to recreate the state of the device upon a point of failure.

Crittercism has a unique opportunity to help application developers increase ratings and drive sales. Developers are able to notify users when an issue has been fixed, and specifically target users that ceased to use the application as a result of a crash or bug in the software.

The company was previously part of the AngelPad accelerator program, and raised funding shortly after its demo day in March. A group of domestic and international investors also participated in the seed round, including early Facebook engineer Lucas Nealson. The investments will allow Crittercism to expand its service across other platforms. More information can be found at

About Crittercism:

Crittercism ( is support infrastructure for mobile apps. The company's platform is focused on helping mobile application companies create more engaging and commercially successful applications by providing them the tools and frameworks for debugging and communicating with their users. Crittercism makes good apps great.

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SOURCE Crittercism