The increasing need for large-scale client management, rising need to focus on core competencies and improve efficiency, and surging use of neo-sourcing will offer immense growth opportunities. However, factors such as the shortage of domain expertise may threaten the growth of the CRM outsourcing market.
CRM Outsourcing Market 2021-2025: Segmentation
- End-user
- BFSI
- Telecom And IT
- Retail
- Healthcare
- Others
- Geography
- North America
- Europe
- APAC
- South America
- MEA
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CRM Outsourcing Market 2021-2025: Vendor Analysis and Scope
Some of the major vendors of the CRM outsourcing market include Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp. To leverage the current opportunities, market vendors must strengthen their foothold in the fast-growing segments, while maintaining their positions in the slow-growing segments. Backed with competitive intelligence and benchmarking, our research reports on the CRM outsourcing market are designed to provide entry support, customer profile & M&As as well as go-to-market strategy support.
The report also covers the following areas:
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CRM Outsourcing Market 2021-2025: Key Highlights
- CAGR of the market during the forecast period 2021-2025
- Detailed information on factors that will assist CRM outsourcing market growth during the next five years
- Estimation of the CRM outsourcing market size and its contribution to the parent market
- Predictions on upcoming trends and changes in consumer behavior
- The growth of the CRM outsourcing market
- Analysis of the market's competitive landscape and detailed information on vendors
- Comprehensive details of factors that will challenge the growth of CRM outsourcing market vendors
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Customer Analytics Applications Market by End-user and Geography - Forecast and Analysis 2021-2025
CRM Outsourcing Market Scope |
Report Coverage |
Details |
Page number |
120 |
Base year |
2020 |
Forecast period |
2021-2025 |
Growth momentum & CAGR |
Accelerate at a CAGR of 5.19% |
Market growth 2021-2025 |
USD 21.29 billion |
Market structure |
Fragmented |
YoY growth (%) |
3.23 |
Regional analysis |
North America, Europe, APAC, South America, and MEA |
Performing market contribution |
North America at 35% |
Key consumer countries |
US, UK, Australia, Germany, and Canada |
Competitive landscape |
Leading companies, competitive strategies, consumer engagement scope |
Companies profiled |
Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp. |
Market Dynamics |
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and future consumer dynamics, market condition analysis for the forecast period |
Customization purview |
If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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