SARASOTA, Fla., March 9, 2016 /PRNewswire/ -- CRMSuite, released in December 2014, is pleased to announce the production release of the CallWatch phone monitoring system. With CallWatch, CRMSuite customers can leverage our 13 years of car business experience to have their inbound or outbound calls summarized, flagged for review and avoid any opportunity or negative customer experience from being missed. With over 200 user-customizable settings, CRMSuite's all-American staff listens and reviews each call from each number in the exact way an automobile dealer would do themselves. Then, if the results qualify as needing further attention, the system will automatically alert an unlimited number of CRMSuite users in our mobile apps, text, phone call or email. These alerts then allow the user to compel further action from the alert itself and, using the full power of the CRMSuite artificial intelligence engine, ensure the prospect or customer is addressed as needed.
"The marketplace has, for a long time, proven that call alerts have real demonstrable value to a dealership in extended management's ability to ensure customer satisfaction. CRMSuite now takes this to a new level by combining the dealerships actual history with customers along with the content of any one individual phone call, " said Richard Keith Latman, Chief Executive Officer. "It's not enough to see the results of a third party company in your CRM as a note; CallWatch does everything inside of CRMSuite so that there are no more multiple dashboards, no more separate logins for configuration, car dealers can make instant one-click changes and, maybe best of all, our award-winning support team can handle the whole process end to end."
The difference between us and the competition is the data and CRMSuite is the only call review solution to leverage the full power of our social network connected customer relationship management system to deliver data even on customers you've never met. Facebook, Twitter and Instagram profiles along with the phone carrier, name of the customer and more can be accessed before you ever hear a prospects voice. If a car dealer is already engaged with a prospect CallWatch automatically includes that data so that in the first alert you have a full picture of what's going on and can make quick decisions. In addition, CallWatch doesn't just measure your staff on what we think is important, our review criteria is adjustable by any authorized dealership personnel, from Internet Director to General Manger, and applies in real time. You can even reject the alert as false and credit your account right from any CallWatch notification.
For more information on CallWatch or to see the full CRMSuite solution please contact us.
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