Crossmatch Authentication Drives Increased Security and Productivity for Credit Union

PALM BEACH GARDENS, Fla., May 17, 2016 /PRNewswire/ -- Crossmatch^®, a leading provider of identity management authentication and enrollment solutions, today announced that El Paso Area Teachers Federal Credit Union (TFCU) is deploying the Crossmatch DigitalPersona^® Altus authentication solution throughout its branch locations. The credit union is leveraging Crossmatch's strong authentication platform to secure access to all internal applications, while eliminating costly password resets.

Prior to implementing the DigitalPersona Altus solution, forgotten passwords accounted for 20-30 daily calls to the credit union IT help desk. In addition to the efficiency strain on the help desk, there was the potential security risk that employees would write down their passwords. To address both productivity and security issues, TFCU needed an authentication solution that eliminates the need for its employees to remember and manage multiple passwords. The credit union considered a variety of solutions, including password vaults, but chose the DigitalPersona Altus offering, which is based on non-repudiable biometric credentials.

"The DigitalPersona Altus authentication solution helps us accomplish three important goals," said Louie Villa, Special Projects Administrator at TFCU. "We are securing access to our applications with strong multi-factor authentication, improving productivity and eliminating the cost of password resets."

The DigitalPersona Altus solution allows TFCU employees to use their unique biometric credentials to clock in for their shift, log on to branch computers and securely access all TFCU applications such as FSP, Meridian Link, ADP and UCB Desktop.

"Our employees are excited about this change," said Villa. "Branch staff appreciate that they no longer have to remember multiple passwords, and our help desk staff are able to focus on other critical projects now that they are not dealing with constant password-related help desk calls."

TFCU leaders highlight the immediate benefits of the DigitalPersona Altus implementation, noting a significant enhancement to security as biometric credentials ensure the physical presence of the identified employee and remove the risk of shared, written-down or lost passwords. The productivity boost has been swift, as well, with password-related help desk calls falling sharply from 30 per day to zero. The credit union has plans to add additional DigitalPersona Altus authentication features to continue optimizing physical and logical security.

"Financial institutions are looking for solutions that address their complex and evolving security challenges without creating complicated workflows that impede productivity," said Richard Agostinelli, Crossmatch CEO. "Implementing biometric credentials removes the human factor and creates a solution that is both secure and usable. We are thrilled to see yet another financial institution leverage Crossmatch strong multi-factor authentication to elevate security and enhance productivity."

About Crossmatch

Crossmatch helps organizations solve their identity management challenges through biometrics. Our enrollment and authentication solutions are trusted to create, validate and manage identities for a wide range of government, law enforcement, financial institution, retail and commercial applications. Our solutions are designed using proven biometric technologies, flexible enrollment and strong multi-factor authentication software and deep industry expertise. We offer an experienced professional services capability to assess, design, implement and optimize our identity management solutions for a customer's individual challenges. Our products and solutions are utilized by over 200 million people in more than 80 countries. Learn more at www.crossmatch.com.

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SOURCE Crossmatch

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