Customer Experience Exchange for Financial Services Announces 'Good Practice' Clinic to Be Hosted by the FCA and Financial Ombudsman

Dec 17, 2013, 05:18 ET from Customer Management Exchange Network

LONDON, December 17, 2013 /PRNewswire/ --

Ahead of the Customer Experience Exchange for Financial Services, the Customer Management Exchange Network has announced that the FCA and Financial Ombudsman will be hosting a series of 'good practice' clinics at the Exchange.

These sessions are particularly relevant to today's financial services sector given that consumer experience is fast becoming the dominant theme for these organisations and what Gartner calls "the next competitive battleground". These unique one-to-one meetings will provide heads of customer experience within financial services with the opportunity to ensure they are carrying out business within regulatory requirements; fundamental to their success.

Martin Coppack, Head of Partnerships, FCA and Caroline Wells, Head of Insight, Financial Ombudsman will be holding one-to-one meetings with attendees throughout the two days at the Customer Experience for Financial Serves Exchange (18 - 19 February 2014). Discussions will focus on strategy and implementing customer centric programmes with confidence, knowing that it fits within the regulatory boundaries and understanding how best to manage vulnerable consumer groups.

There are only 12 places available for these exclusive 30-minute clinics. An invitation to attend can be requested by following this link:

As well as meeting, networking with and benchmarking against the FCA and Financial Ombudsman, attendees of the Exchange will be able to hear from the leading minds in Customer Experience from organisations such as Hiscox, AIA, Direct Line Group, Lloyds Banking Group, AEGON, UniCredit, Citi, Standard Life, Metro Bank and Forrester.

Nicholas Turner, producer of the Customer Experience Exchange for Financial Services, commented: "Companies often struggle with how they can safeguard the future of their organisation and ensure that customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability. These timely sessions will allow customer experience practitioners to benchmark their own initiatives as they move into 2014." Download the full agenda to find out who else will be speaking at the Exchange:

For more information about the Customer Experience Exchange for Financial Services, taking place 18th - 19th February 2014 in London, including the industry leading speakers and latest agenda, please visit: or email

If you are a CXO, VP or Director of Customer Experience within the financial services sector or offer a service you feel would add value for Customer Experience leaders, request your invitation today online here: or email:

For more information on solution provider opportunities email: or call: +44(0)207-368-9484

SOURCE Customer Management Exchange Network