Customer Reviews Offer Valuable Feedback To Support Exceptional Service
GoDish Challenges Itself to Expose Customer Reviews Right On Its Homepage
20 Apr, 2015, 03:30 ET
HOUSTON, April 20, 2015 /PRNewswire/ -- Getting customer feedback, whether it is good or bad, is important to most companies. But most companies do not share that feedback openly on their website. In the case of www.GoDish.com, the company decided in January to share the good, the bad and the ugly directly on the homepage of their website with anyone who wants to install and subscribe to DISH satellite TV service and let the chips fall where they may.
The result so far has been over 700 comments on their reviews portal. Of those who posted reviews, over 500 participants have offered 5-star reviews. "The customer experience is written into our mission statement," states CEO Damon Diamantaras. "It says that 'we engage consumers with high-value solutions tailored to meet their ongoing needs and wow them with an exceptional customer experience.' It feels good to see that we are achieving our goal and will strive to improve in areas where we can add more value."
Transparency with the customer offers GoDish the opportunity to support some of the company's core values of Integrity, Accountability and Easy To Do Business With. Their decision to go public with all customer reviews, not just those that are positive 5-star, provides consumers with an accurate assessment of the company. "It's important to know who you are doing business with," says Diamantaras.
To see customer reviews, please visit www.godish.com.
GoDish is headquartered in Houston, Texas. We are a nationwide marketer and retail service provider of DISH Network satellite TV, internet and telephone products, and other related home telecommunications products.
GoDish.com was founded in 1996 and has established itself as a pioneer in the retail telecommunications industry. Our products and services are the best in their respective markets; we offer the unique competitive advantage of selling Dish Network service alongside many complementary products like broadband internet and digital phone service. We're extremely proud of the work environment and lifestyle that our agents enjoy, and extend this pride into our community. GoDISH.com is a proud recipient of DISH Network's Summit Elite award, an achievement that celebrates our quality as a retailer.
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