Customer satisfaction survey gives another boost to Freightquote.com's Net Promoter score

LENEXA, Kan., May 14, 2012 /PRNewswire/ -- Freightquote.com, the largest online freight logistics provider in the nation, recently surveyed customers it did business with in 2011. The company used the Net Promoter methodology (NPS), a standard cross-industry metric to measure customer satisfaction, to gauge the results. Freightquote.com earned an overall Net Promoter score of 68, which is significant considering companies with the most efficient growth engines operate at NPS ratings of 50 to 80 percent. When asked to rate their satisfaction with Freightquote.com, 74 percent of respondents gave the company scores of 9 or 10 on a 10-point scale. In addition, 77 percent of respondents also gave Freightquote.com a 9 or 10 when asked how likely they were to recommend the company.

The dedicated customer service Freightquote.com delivers has directly impacted its growth. In 2011 alone, the company saw a 23 percent increase in revenue. Freightquote.com also saw a 33 percent year-over-year increase in first-quarter customer growth. This is a reflection of the company's strong customer focus and solutions-driven, U.S.-patented technology.

"We pride ourselves on providing quality support in all areas," said Lance Huggins, the vice president of customer service. "Employees company-wide are specifically trained to perform their jobs with the customer in mind."  

While Freightquote.com is excited about the outcome of the survey, the company is firmly committed to the idea that there's always room for improvement. The results are motivating the teams to work even harder to show customers the true advantages of working with Freightquote.com. 

About Freightquote

Freightquote.com and its subsidiaries serve freight shipping customers' needs across North America. The company has more than 1,200 employees nationwide and annualized revenues exceeding $500 million. Founded in 1998 by Tim Barton, Freightquote.com delivers a vast array of freight services for a large and diverse customer base. These services enable customers to instantly quote and compare rates from hundreds of national and regional freight carriers. Freightquote.com specializes in creating customized freight solutions – including LTL, truckload, intermodal and air freight options – to meet its customers' needs. Visit http://www.freightquote.com for more information, or call 800-323-5441 to reach Freightquote.com directly.

SOURCE Freightquote.com