HOUSTON, June 9, 2015 /PRNewswire/ -- CXM, a leading provider of Workforce Optimization solutions, today announced that the CXM Recording and Quality Monitoring Software Suite is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The CXM Recording and Quality Monitoring Software Suite helps businesses optimize their operations and reduce liability by recording calls and streamlining the management process of agent evaluations and training. The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Contact 5.1.
CXM is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, CXM is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"This compliance testing with Avaya Proactive Contact is one more step in our commitment to the Avaya product line. Now, customers can record, evaluate, and manage Proactive Contact calls just like all of the other Avaya Aura® Communication Manager recorded calls."
-- Michael Sinclair, President, CXM
"CXM's latest update to their Recording and Quality Monitoring Software Suite has undergone formalized interoperability testing. Working with DevConnect Technology Partners like CXM to assess product compatibility helps us ensure that customers can confidently leverage and upgrade the latest technologies from Avaya."
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya's fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
CXM stands for Customer Experience Management. CXM has grown from a recording system to a complete workforce optimization suite of software solutions. CXM focuses on one single thing – simplicity. With a simple intuitive interface, CXM delivers results that help our clients protect their business and exceed customer expectations. For more information on CXM, call us at 1-866-400-4296 or learn more at www.cxmrecord.com.