CXM Solution Now Rated "Avaya Compliant"

HOUSTON, Oct. 7, 2014 /PRNewswire/ -- CXM, a leading provider of Workforce Optimization solutions, today announced that the CXM Recording and Quality Monitoring Software Suite is compliant with key communication and contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

CXM helps businesses optimize their operations and reduce liability through recording calls and streamlining the management process of agent evaluations and training.  The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura® Application Enablement Services 6.3.

CXM is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

As a Technology Partner, CXM is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

Quotes:
"Successful completion of compliance testing demonstrates our dedication to the Avaya product line and its customers and is part of our new Version 5 release.  Ever since our first customer in 1998, CXM has worked to provide an affordable solution to meet the needs of our customers" 
-- Michael Sinclair, President, CXM

"CXM's latest update to their Recording and Quality Monitoring Software Suite has undergone formalized interoperability testing.  By working with Technology Partners through the Avaya DevConnect program to assess compatibility, this helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
--Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources
www.devconnectmarketplace.com
www.avaya.com/devconnect
www.cxmrecord.com

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

About CXM
CXM stands for Customer Experience Management.  A little over 15 years ago, a client in the financial industry was in need of a call recording solution, but found the available systems to be difficult to use and expensive.  CXM set out to solve this customer's pain and still drive development around customer needs.  CXM has grown from a recording system to a robust quality monitoring solution. CXM still focuses on one single thing – simplicity. With a simple intuitive interface, CXM delivers results that help our clients protect their business and exceed customer expectations. For more information on CXM, call us at 1-866-400-4296 or learn more at www.cxmrecord.com.

SOURCE CXM