CyberTech Expands Open Workforce Optimization Strategy With Teleopti Workforce Management

WHITE PLAINS, N.Y., Jan. 13, 2011 /PRNewswire/ -- CyberTech, the world's fastest-growing and third largest call recording provider, has announced a partnership with Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), thereby expanding its ever-growing base of best-of-breed workforce optimization solution vendors. Teleopti joins other award-winning providers of communications platforms, speech analytics software and enterprise storage systems.

So many companies today operate in an environment with mix-and-match best-of-breed workforce optimization solutions, and when they need to upgrade or replace an obsolete component (e.g. recording system or WFM software) they are in a good position to do so.  This is not the case with a closed, single-vendor proprietary environment.  CyberTech, however, understands the open approach and has fashioned its strategy to address such needs, by surrounding its highly secure voice and data recording system with the industry's best complementary solutions.  Teleopti is the next important component that rounds out this flexible approach to contact center optimization.  

"In CyberTech we have found a global partner which shares many of our values such as our strong belief in a best of breed approach, an indirect sales model and great customer satisfaction," said Olle During, CEO Teleopti.  "The alliance with CyberTech offers joint customers a new and strong WFO offering."  

"We feel very strongly about the choice to add Teleopti to our application suite of contact center solutions," said Tony Procops, President and CEO of CyberTech North America.  "Their WFM software fits nicely with our recording system, and their culture and reseller distribution strategy aligns quite well with ours.  Together, we believe we can help each other better service our clients."

About CyberTech

CyberTech is the fastest growing, longest-standing and one of the largest global call recording provider offering the most secure, open and future-proof solutions for organizations to rapidly improve performance, optimize service, mitigate risk, lower cost and maintain compliance. CyberTech offers innovative recording technologies that enable organizations to achieve the highest level of performance, quality assurance and liability protection, while supporting existing business processes. A commitment to customer satisfaction guides the company's internal development of flexible solutions that help protect an organizations' technology investment and ensure the quality of customer contacts — without the need for proprietary hardware, complex integrations or expensive software upgrades. For more information, please visit www.cybertech-int.com.

About Teleopti

Teleopti is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management.  The company is renowned for developing advanced and user-friendly solutions based on clients' requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service. Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website www.teleopti.com to find out more.

Contact: Kevin Levi, (914) 269-4433, [email protected]

SOURCE CyberTech