DALLAS, March 9, 2015 /PRNewswire/ -- As part of Deloitte's commitment to drive lasting societal impact on issues that matter most to our communities, the Dallas YMCA was selected as one of the professional services organization's pro-bono projects for 2014.
Through this project, Deloitte consultants looked at the Y member experience to help provide insight on customer preferences and opportunities for enhancement across the Y's 22 Dallas area locations. 35 Deloitte staff members provided 700 pro-bono hours, which encompassed 35 interviews, 700 surveys, and visits to 19 Dallas YMCAs and 15 other community-related organizations. Deloitte delivered their project outcomes to Y leadership last month; these insights will help provide a strategic mission-driven roadmap for the Y member experience.
Each year, Deloitte works with nonprofits across the U.S. to provide pro-bono services that help create positive social and business impacts. Over the past six years, Deloitte has delivered more than 1,200 pro-bono projects, providing capacity-building business services across the breadth of Deloitte's consulting, tax and advisory services.
"We were thrilled to have been selected by Deloitte to receive support via this pro-bono project," said Gordon Echtenkamp, President and CEO of the YMCA of Metropolitan Dallas. "The insights and recommendations brought forward by this high-quality team of leaders will be foundational to our work in the future. The information that was shared was outstanding. We are grateful for the opportunity to engage with Deloitte on this project."
"We are so proud to be a part of the Y family, and for the opportunity to help design an exciting and insightful path to achieve their member experience goals. Throughout the journey, we have been so impressed with how passionately committed each and every one of the Y leaders are to making a measurable impact on our Dallas communities. We look forward to staying involved as the Y takes the map that we've collaboratively built, and keeps it moving forward toward achieving their vision," said Eric Vroonland, Principal, Deloitte, and Richardson YMCA board member.
To learn more about the YMCA of Metropolitan Dallas and how we are strengthening the foundation of community, visit www.ymcadallas.org.
The Y is one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,687 Ys engage 21 million men, women and children – regardless of age, income or background – to nurture the potential of children and teens, improve the nation's health and well-being, and provide opportunities to give back and support neighbors. Anchored in 22 North Texas communities, the Dallas Y has the long-standing relationships and physical presence not just to promise, but to deliver, lasting personal and social change. www.ymcadallas.org.
SOURCE YMCA of Metropolitan Dallas