ATLANTA, Georgia, October 19, 2010 /PRNewswire/ -- Dassault recently launched two new initiatives to help Falcon operators reduce operating costs. The new "High Volume Discount" program for spare parts purchases and free shipping on core returns purchases from Dassault are part of a broader effort to reward customers and further improve the customer service experience.
"We continually strive to find ways to exceed our customers' expectations," said Jacques Chauvet, Senior Vice President of Worldwide Customer Service. "In a challenging economy where all flight departments are working with smaller budgets, we are working with our customers to keep their costs low through initiatives like the two new programs we launched this year."
Dassault's High Volume Discount program is based upon a customer's total annual spare parts purchases from Dassault, with a discount being applied to qualifying purchases in the following year. The updated program includes three new tiers of purchase volume, each with its own discount, allowing operators who fall into these categories to potentially qualify for a higher discount in 2011.
As an added benefit to customers, all purchases made from Dassault Falcon in 2009 will qualify toward discount eligibility under the new program. Purchases of Service Bulletin Kits, exchange parts, tool rentals, documentation and parts purchases through an authorized service center in conjunction with maintenance are all applicable towards the total annual eligible purchase volume.
Free Shipping on Core Returns
Another new program implemented this year provides free shipping of a core return back to a parts distribution center when a customer purchases an exchange unit from Dassault. "In addition to their purchase being applied towards a high volume discount, this program benefits the customer in two other important ways," said Chauvet. "The customer saves a direct cost on shipping, but perhaps even more important is that prompt returns ensure a fast turnaround time on repairs, and ultimately higher parts availability when the customer needs a critical item. This is really a partnership with our operators that benefits everyone involved."
Dassault Customer Support
Dassault Falcon's service center network consists of 37 locations: 27 Authorized Service Centers, five company-owned Service Centers and five company-owned Satellite Service Centers. The service center network is supported by 11 spare parts distribution centers strategically located around the world and a Technical Center spanning three time zones which provide 24/7 support to Falcon operators. Dassault Falcon has a global field service team comprised of 79 front line personnel based in three technical centers and 31 different field offices in 12 different countries around the globe.
About Dassault Falcon
Dassault Falcon is responsible for selling and supporting Falcon business jets throughout the world. It is part of Dassault Aviation, a leading aerospace company with a presence in over 70 countries across five continents. Dassault Aviation produces the Rafale fighter jet as well as the complete line of Falcon business jets. The company has assembly and production plants in both France and the United States and service facilities on multiple continents. It employs a total workforce of over 12,000. Since the rollout of the first Falcon 20 in 1963, over 2,000 Falcon jets have been delivered to 67 countries worldwide. The family of Falcon jets currently in production includes the tri-jets-the Falcon 900EX EASy, 900DX, 900LX, and the 7X-as well as the twin-engine 2000LX.
Press Contacts Dassault Aviation (France) Vadim Feldzer Tel. +33-1-47-11-44-13 Marie-Alexandrine Munoz Tel. +33-1-47-11-64-23 Dassault Falcon (USA) Ralph Aceti Tel: +1-201-541-45-85 Andrew Ponzoni Tel: +1-201-541-45-88
SOURCE Dassault Falcon