KIRKLAND, Wash., June 28 /PRNewswire/ -- Performing an objective assessment of current data protection activities and outcomes is an essential first step to help enterprise IT staffs and service providers track down and solve potential problems, continuously improve service levels and increase efficiencies that can help cut costs, streamline processes and simplify infrastructures, according to experts at Bocada Inc., the world's leading provider of data protection management software and the creator of the Data Protection Service Management (DPSM) model.
By effectively conducting a health check with reports and analysis that indicate the success or failure of backup and recovery jobs and review capacity use within the overall data protection environment, organizations should expect to reap benefits far beyond identification of common errors. Regular, repeatable and automated assessments free IT staff time, allowing them to apply their energy to higher-value tasks and services, acting on the insight delivered by the health check.
Additional benefits of implementing health checks as a first step in enhancing delivery of data protection services include:
- Reduced task time and cost through automated data collection
- Faster problem resolution to ensure recoverability
- Elimination of repetitive problems to reduce trouble tickets
- Identification of recoverability levels
- Understanding of capacity use for data protection purposes
- Increased alignment with internal/external customers
- Laying a foundation for improved service processes and audits
Developed in partnership with leading enterprise customers and service providers, the Bocada DPSM model is an ITSM-like actionable methodology targeted at enhancing the delivery of data protection services. The first step in the DPSM delivery model, the Health Check module enables users to assess the state of their operation, isolate and address problem areas, analyze capacity use and automate data collecting and reporting. As a general practice, a user will organize a set of reports in the Health Check dashboard that can be configured by zones (priority, application type, customer, region, geography, etc.), and may also be viewed by timeframes (day, week, month, etc.).
"Organizations that view data protection as an IT service, offered either to internal or external customers, require a set of operational processes in order to ensure successful service delivery and drive down operational costs," said Nancy Hurley, CEO of Bocada. "On its own, a health check can reveal many opportunities for improvements that help cut costs, streamline processes and simplify the infrastructure. These immediate results, however, are only the beginning of what can be accomplished along the path. Users can drill down into backup health reports for further information on backup and recovery errors, taking users to the next step in the DPSM model – the Problem Management module."
Bocada customers include Fortune 500 companies in diverse industries including financial services, technology, consumer goods, and telecommunications. To read more about how Bocada customers benefit from backup reporting, see the online tutorials located on Bocada support site and partner portal for more information on configuring reports.
Bocada provides market leading data protection service management solutions to transform the way companies deliver data protection services to achieve greater business and IT alignment, maximize operational efficiency, minimize risk and increase customer satisfaction. Based on patented, agent-less technology, Bocada solutions deploy rapidly and scale to meet the demands of the largest multi-vendor data protection environments. Over 500 enterprise organizations more effectively manage over 300,000 backup clients and servers with Bocada solutions. Headquartered in Kirkland, Washington, Bocada is privately held and funded by leading venture investors. For more information visit: www.bocada.com.
All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. Bocada is a registered trademark of Bocada Inc.
Scott Kline, JPR Communications
SOURCE Bocada Inc.