SACRAMENTO, Calif., Nov. 7, 2016 /PRNewswire/ -- DCA Capital Partners, a Roseville-based private equity fund formed to invest in promising, growth-oriented companies, is pleased to announce the close of its equity investment into DialSource, Inc. The funding will be used to accelerate sales growth and support the Company's continued technological innovation. Steve Mills, Managing Member of DCA Capital Partners II, LP will join the Company's Board of Directors.
"With this investment by DCA, we will be able to accelerate the Company's sales and marketing efforts while continuing to provide our customers with best-in-class sales acceleration software," said Joshua Tillman, founder and CEO of DialSource. He added, "One of the big problems that we've seen over the years is that even when businesses use CRM systems, the value of those systems is often predicated on the data generated by sales and customer service reps that interact directly with customers. You need to have actionable information that is available on a real-time basis to provide the best customer experience. You need to be able to accurately manage multiple interactions with your customers across multiple channels. DialSource delivers on this need, and generates unparalleled results and compelling ROI for our customers."
DialSource has worked to establish itself as an industry-leading sales acceleration software platform, providing service to some of the biggest names in the NBA, NFL, Silicon Valley and Wall Street. They were named a Top 100 Global privately owned company by Red Herring in 2015, Business Intelligence Group Big Innovation Award and Product of the Year 2016, and continue to receive numerous awards at Salesforce's annual DreamForce convention – Including one of the "30 most powerful apps" on the AppExchange in 2013.
"The work we are doing with DialSource is really central to our overall philosophy of how we can better serve our fans and ticketholders while becoming more efficient, effective, better use CRM analytics and can do things smarter in a faster way," said Chris Granger, President of the Sacramento Kings.
DialSource recently released a version of its software designed to be a native application on MS Dynamics, and it has long been the top sales acceleration application on the Salesforce.com platform. There will be additional features and functionality added in the future coupled with new native applications.
"We believe the Company is presently at an inflection point in its development. The primary focus during the investment horizon will be building and executing on direct sales, channel, and professional services capabilities," said Steve Mills with DCA Capital. "We are really excited about the opportunity to partner with Josh and the rest of his team."
DialSource is a cloud-based SaaS application that merges intelligent lead prioritization, powerful telephony and customer relationship management ("CRM") automation to drive revenue and enhance customer satisfaction for sales teams. Established in 2005, the Company's vision is to maximize sales and customer service representatives' performance, increase call volume, and accelerate ROI with real-time, seamless post-call automation and predictive analytics; allowing companies to focus on what really matters–quality conversations and the customer experience. The Company continues to innovate, having developed applications native to both Salesforce and Microsoft Dynamics; which together account for the vast majority of the CRM market and whose market share continues to grow. DialSource is headquartered in Sacramento, California. For more information, visit dialsource.com
About DCA Capital Partners
DCA Capital Partners provides expansion capital to growth–oriented, middle–market businesses in underserved communities across California and the Southwest, where such growth capital has historically been unavailable or difficult to access. In conjunction with its institutional investor partners, the Fund provides promising companies, typically in the range of $10–$100 million in revenues, with the additional capital and expertise needed to expand and extend their businesses. DCA Capital provides growth capital for investments in strategic and operational growth or acquisitions, as well as funding full and partial liquidity to business owners interested in diversifying their risk taking either minority or majority positions in the companies. For more information, visit www.dcacapital.com.
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SOURCE DCA Capital Partners