WESTLAKE, Ohio, Feb. 11, 2016 /PRNewswire/ -- DCT Telecom Group, Inc. (DCT), a Cleveland based Internet Service Provider (ISP) and leader in business class cloud, data and voice solutions, is pleased to announce the addition of four professionals to our team.
Shawn Fox joins DCT as Senior Account Manager. In this key role he is focused on driving revenue through the configuration, implementation and management of customized cloud, data, Internet and voice solutions. By leveraging the extensive DCT product portfolio, he will support the business goals of enterprise clients by deploying the most current technology in their daily operations. Mr. Fox comes to DCT with 11 years of experience in technology and business development. He was most recently Vice President of Sales and Marketing with Inware, an Independence-based software developer. During that period, he also served as Marketing Technology Manager for Inware's parent company, Resource Title National Agency. Previously, he served in senior sales positions with Great Lakes Publishing and Implementing Technologies. Mr. Fox received his Bachelor's degree from Cleveland State University in 2001.
Wendy Johnson joins DCT as Project Coordinator. Ms. Johnson is responsible for executing DCT's systematic project management approach to ensure seamless, successful deployments for all customers. In this role she will work closely with internal engineering resources to facilitate the proper configuration, testing and activation of DCT's customized cloud, data and VoIP solutions, deliver comprehensive training, and provide on-going end-user technical support. Ms. Johnson joins DCT with over 25 years of customer care and project management experience, most recently as customer support manager for a leading communications advisory firm. Her customer-centric, solution oriented approach enables her to collaborate effectively with both customers and vendors to ensure an exceptional implementation experience.
Lorin Fonseca joins DCT as Customer Service Representative. In her role as a member of DCT's highly regarded customer service team, Ms. Fonseca is dedicated to providing top tier, local customer care 24 hours a day, 7 days a week, 365 days a year. As our customer's first line of contact she is responsible for handling service, billing and technical support. With over 18 years of experience in customer service, administration and operational roles, she will be instrumental in collaborating with both internal and external resources to resolve client inquiries quickly and thoroughly.
Cody Smith joins DCT as Support Engineer. In this role Mr. Smith is responsible for providing internal technical support, facilitating troubleshooting and issue resolution for customer network and voice solutions, including Wide Area Networks, IP phones, SIP services and PBX solutions. He joins DCT with over 5 years of progressive responsibility as a remote support technician supporting data center and SIP technologies. With his technical knowledge and experience working with both internal and external resources to diagnose and isolate issues, he will be instrumental in fulfilling the exceptional service DCT strives to provide all customers. Mr. Smith earned his Associates in Applied Sciences, Computer Networking Systems, from ITT Technical Institute.
"Expanding our team with these professionals underscores DCT's commitment to providing exceptional customer service, total account management and technical leadership," commented J. Anthony Rehak, President. "They will be instrumental in supporting our customers before, during and after project execution and upholding DCT's mission to differentiate ourselves as a true partner to our clients."
About DCT Telecom Group
DCT Telecom Group has been delivering leading edge telephony services and support to business customers both domestically and internationally since 1993. Drawing on extensive wholesale relationships, our own network infrastructure and our expanded equipment and hardware as a service options, DCT assists businesses with the configuration, implementation and management of customized cloud, hosted PBX, data and voice solutions.
DCT is a proud business partner of the Cleveland Browns, was named a 2015 Top Workplace by the Cleveland Plain Dealer, and as one of Northeast Ohio's fastest growing companies has been recognized as a prestigious Weatherhead 100 award winner seven times. Please visit www.4dct.com.
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SOURCE DCT Telecom Group, Inc.
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