NEW YORK, April 29, 2014 /PRNewswire/ -- Thanks to its continued dedication to providing the best customer service, Teddy Nissan obtained the highest customer satisfaction rating of all Nissan dealers in the state of New York on DealerRater.com. For this achievement, the dealer-review website rewarded the Bronx-based dealership with a 2014 Dealer of the Year Award.
DealerRater's Dealer of the Year Award Program aims to recognize select car dealerships in the United States and Canada for customer satisfaction based on customers' reviews posted online. The annual awards are given to car dealerships that have the highest scores and consistency in their brand category, both at national and state levels.
"From day one, our neverending focus has been on customer satisfaction," said Steven Risso, president of Teddy Nissan. "Our goal is to build lasting relationships with our customers in every department of our dealership. I'm very proud of our team for continuously upholding our high standards and ensuring the best customer experience."
DealerRater's formula to determine the top dealers factors in not only the dealership's average star rating, but also the total number of reviews. As of April 29, Teddy Nissan has a 4.7 out of 5 overall score based on 463 reviews in the past 24 months. This includes ratings of 4.8 in the customer service, quality of work and friendliness categories.
Risso and CEO Ted Bessen credit the dealership's focus on customer satisfaction as instrumental to its success. Teddy Nissan opened its doors five years ago and became New York City's top Nissan dealership in just two years. The store also became the no. 1 certified pre-owned (CPO) Nissan dealership in the country in the first month it was certified. Today, the dealership consistently remains in the top five in the country for new and CPO sales, including a couple of occasions at the top.
About Teddy Nissan and Teddy Volkswagen:
Located on the 3000 block of Boston Road in the Bronx, Teddy Nissan and Teddy Volkswagen proudly serve the greater New York City area, including Yonkers, New Rochelle, Riverdale and White Plains. Co-owners Ted Bessen and Steven Risso founded Teddy Nissan in 2009 and Teddy Volkswagen in 2011 with the same vision of creating world-class operations and providing the highest customer satisfaction. For more information, please visit http://www.TeddyNissan.com or http://www.TeddyVolkswagen.com.
SOURCE Teddy Cars