Delight.ai Appoints Nick Singh as Vice President of Product to Accelerate AI-Powered Revenue Growth

Former Personio, Rippling and Google product leader to lead product strategy and development as company helps enterprises grow and protect revenue across customer lifecycle

SAN FRANCISCO, Oct. 21, 2026 /PRNewswire/ -- Delight.ai, the customer agent for enterprises powered by Sendbird, today announced the appointment of Nick Singh as Vice President of Product. Singh will oversee product strategy and development for Delight.ai with a focus on advancing Delight's agent capabilities, accelerating product innovation and helping enterprise customers drive revenue growth.

Singh joins the company as it expands beyond its customer messaging roots to help enterprises use customer AI agents to acquire, activate, support and retain customers. Building on more than a decade of experience powering billions of customer conversations, Delight.ai is developing AI agents that go beyond resolving customer inquiries to help businesses grow and protect revenue across the customer lifecycle by driving purchases and upsells and recovering stalled transactions.

"As enterprises look to adopt customer-facing AI agents to drive growth, we're focused on building products that deliver real value across the customer lifecycle," said John Kim, CEO and Co-Founder of Delight.ai. "Nick brings the experience and execution focus to translate that vision into products that solve real customer challenges. His leadership will be instrumental in bringing our AI capabilities together and building a platform that helps every enterprise to adopt customer AI agents to engage with their customers."

As Vice President of Product, Singh will lead Delight.ai's core product organization, overseeing product vision, strategy and development across its enterprise platform and AI agent capabilities. His priorities include bringing these capabilities together into a unified platform, accelerating product innovation and building AI agents that deliver measurable business outcomes. Over the next year, he will focus on advancing the platform to help enterprises deploy AI agents across the customer lifecycle, from lead qualification and onboarding to customer support and retention, with revenue growth as a central measure of success.

Singh brings more than a decade of experience in product leadership, growth and business strategy. Most recently, he served as Head of Product at Personio, a European HR software company. Previously, he led growth and product development at Rippling. He also spent more than five years at Google, where he led product growth and strategy for Google One and held a strategy leadership role for Google's advertising business.

"Enterprise AI is shifting the focus from software seats to business outcomes. When anyone can vibe code a point solution, value accrues to whoever holds the customer context and can act on it safely across every system involved," said Singh. "That gets harder and more costly as more users, systems and parties need to coordinate. This is where Delight's decade of enterprise experience, combined with its customer memory and governance capabilities, matters. That's what drew me to Delight for its next chapter: building agents that deploy safely in complex environments and own outcomes across the entire customer lifecycle."

About delight.ai
Delight.ai is the customer-facing AI agents company that helps enterprises grow revenue and support customers across the entire customer lifecycle. Brands including BJ's Wholesale, Coupang Eats and Mixpanel use delight.ai everyday to drive purchases, recover stalled transactions and strengthen customer relationships. Built on a foundation of billions of customer conversations powered monthly by its parent company Sendbird, Delight.ai gives AI agents long-term memory of each customer and stays with them across chat, voice, email and messaging, with the governance controls enterprises require. For more information, visit delight.ai.

SOURCE Sendbird