Diebold Services Continue To Enhance University Federal Credit Union's ATM Operations

Services streamline management; improve uptime of UFCU's self-service channel

News provided by

Aug 07, 2013, 09:08 ET

NORTH CANTON, Ohio, Aug. 7, 2013 /PRNewswire/ -- Delivering a variety of integrated services, Diebold, Incorporated (NYSE: DBD) is simplifying the management and maintenance of University Federal Credit Union's (UFCU) fleet of more than 100 Opteva^® automated teller machines (ATMs). Diebold's services will enhance ATM uptime, security and compliance for the Austin, Texas-based credit union, as well as reduce demands on UFCU's staff.

(Logo: http://photos.prnewswire.com/prnh/20080725/DIEBOLDLOGO )

UFCU is Austin's largest locally owned financial institution, serving more than 162,000 members. It operates 15 branches in central Texas and Galveston. Recent technology enhancements, including the addition of Diebold deposit automation-enabled ATMs, have elevated the role of UFCU's self-service channel, prompting the credit union to reduce the complexity of managing its fleet.

"Our ATM network has expanded with the recent openings of four Interactive Financial Centers (IFCs) that rely heavily on self-service solutions. Diebold assisted with the design and implementation of our IFC tellerless branches, and now the company will reduce demands on our staff to service and manage terminals at those branches and across our fleet," said Steve Kubala, Senior Vice President, Virtual Retail, UFCU. "With ATM oversight delegated to Diebold, our staff can direct more attention to their core responsibilities, helping us better serve our members."

Enhancing security and promoting Payment Card Industry (PCI) compliance for UFCU's ATMs, Diebold will maintain up-to-date anti-virus software on the credit union's terminals using ATM Endpoint Protection by Symantec™. Diebold will also confirm all programs have the latest security patches through its software deployment service. In addition, UFCU will be able to view ATM compliance status updates and track usage, cash utilization and other statistics via Diebold's Services Electronic Reporting Access System (SERAS).

Diebold's OpteView^® Resolve™ ATM availability management monitoring solution will help improve the uptime of UFCU's ATMs. The solutions allow Diebold to identify and diagnose ATM errors, enable remote fixes and automatically deploy service technicians when needed.

"Diebold's integrated services will promote long-term success for UFCU," said Mychal D. Kempt, vice president, North America operations, Diebold. "Working with us as a single outsourcing partner, UFCU will realize a variety of internal efficiencies, while also enhancing experiences for members."

UFCU recently partnered with Diebold to transform its branch operations, introducing IFC tellerless branches featuring customized deposit automation-enabled Opteva^® ATMs. The branches combine self-service technology with personal human interaction for unique member experiences.

About University Federal Credit Union
Exceeding $1.6 billion in assets, UFCU is Austin's largest locally owned financial institution and serves more than 162,000 members in the Austin and Galveston areas. UFCU provides a variety of products, services and education programs. Visit UFCU at www.ufcu.org.

About Diebold
Diebold, Incorporated (NYSE: DBD) is a global leader in providing innovative self-service technology, security systems and related services. Diebold has approximately 16,000 employees worldwide and is headquartered near Canton, Ohio, USA. Visit Diebold at www.diebold.com or on Twitter: http://twitter.com/DieboldInc.

SOURCE Diebold, Incorporated