TORONTO, Sept. 25, 2017 /PRNewswire/ -- Wysdom.AI (formerly CrowdCare), provider of the world's most advanced AI-based solution for enterprise digital care, is proud to announce Digicel has chosen Wysdom to power their digital care for their communication and entertainment services. Since 2001, Digicel has provided the Caribbean, Central American, and Asian Pacific regions with the most innovative telecommunication tools and resources, empowering home and business users and providing their customers with the best value, best service, and best network. Wysdom helps Digicel continue the tradition of providing their customers with the best digital care and support.
"Digicel has a proud history of democratizing communication in the regions we serve. With Wysdom, we have the tools to provide our customers with options in how they receive digital care, wherever and whenever they need it," said Hernan Ozon, Chief Digital Officer of Digicel. "Wysdom's experience and expertise in telecommunications allow us to quickly implement Wysdom in all the channels our users choose to communicate with and receive fast effective and personalized support from Digicel."
Wysdom allows companies to increase customer satisfaction by using AI to power their digital customer care across all channels, including Facebook Messenger, online chat, and in-app, in English, French, and Spanish. With a robust corpus boasting over 125,000 telecom-industry specific questions understood and 97.5 percent precision rate, clients implementing Wysdom have seen a 68 percent containment rate on customer inquiries.
"Over the past 16 years, Digicel has made major investments to improve service and make sure their customers receive the cutting edge in broadband and wireless, and now they're demonstrating clear dedication to their customers by investing in cognitive care," said Ian Collins, co-founder and CEO of Wysdom. "Broadband and wireless are incredibly competitive industries - providing breakthrough AI based support to their customers gives Digicel the edge over their competition and continues their tradition of providing their users the best service."
Digicel will join Wysdom at The AI Summit in San Francisco (Sept. 27-28). They will unveil Wysdom's latest developments and capabilities in AI-based digital care and provide an opportunity for attendees to hear a first-hand account of how Wysdom is helping Digicel achieve their digital care goals. Visit weare.wysdom.com/ai-summit for more information about Wysdom's sponsorship of The AI Summit and how to reach out to them at the event.
About Digicel Group
Digicel Group is a total communications and entertainment provider with operations in 31 markets throughout the Caribbean, Central America and Asia Pacific. Digicel also runs a host of community-based initiatives across its markets, including Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programs.
Visit www.digicelgroup.com for more information.
Wysdom.AI (formerly CrowdCare) offers the world's most mature multi-channel enterprise digital care solution to deliver fast, effective and personalized answers to customer questions. Telecommunications companies around the world rely on Wysdom to deliver exceptional automated answers to their customers while increasing satisfaction and loyalty and reducing customer care expenses. In the last month, Wysdom has added several new additions to their team catering specifically to the needs of the growing LTAM region. With millions of actual customer questions analyzed over many years, Wysdom is the most effective enterprise digital care solution in the market today.
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