Dominion Financial Introduces AI Assistants "Harvey" and "Donna" to Support Real Estate Investors and Brokers 24/7

BALTIMORE, March 31, 2025 /PRNewswire/ -- Dominion Financial is expanding its commitment to speed, service, and innovation with the launch of two new AI assistants: Harvey, designed to support real estate investors, and Donna, built for mortgage brokers. These 24/7 AI-powered platforms are now live on DominionFinancialServices.com and DominionFinancialWholesale.com, giving users instant access to answers, loan information, and program support—anytime, anywhere.

Dominion AI powers both assistants and responds quickly, accurately, and clearly. Whether it's an investor researching DSCR loan terms or a broker prepping for a client call, Harvey and Donna are designed to reduce friction, save time, and keep deals moving.

The development and implementation of Harvey was led by John McClelland, head of Dominion Financial's Artificial Intelligence Division. "Our intention from the beginning wasn't to replace the personal relationships we've built with our clients, but to reinforce them," McClelland said. "Harvey and Donna reflect the voice of our team trained to communicate clearly, anticipate investor needs, and deliver answers with precision and empathy. It's technology designed to feel human."

Harvey supports real estate investors by delivering real-time guidance on everything from fix & flip loans to rental strategies. He explains loan programs, walks users through documentation, and helps them understand eligibility without waiting for business hours.

Jack BeVier, Partner at Dominion Financial Services, underscored the significance of Harvey in advancing the company's ongoing dedication to service and innovation: "Real estate investors operate in a fast-moving environment. They need immediate access to information, guidance, and clarity—often before the ink is dry on a deal. Harvey allows us to deliver that responsiveness around the clock. This isn't about automation for its own sake—it's about strengthening our role as a dependable partner, even when our physical offices are closed."

On the broker side, Donna now serves visitors to the Dominion Financial Wholesale website. She helps mortgage professionals get fast, accurate answers about DSCR, Non-QM, and other loan programs. From directing brokers to key resources to cutting down time spent digging through loan criteria, Donna is built for efficiency.

"Donna marks the beginning of a new era in innovation for Dominion. Our AI platform isn't just a tool; it's a leap into the future of possibilities, where technology drives speed and service directly to our clients," said Dustin A. Wells, President of Dominion Financial Wholesale.

While both Harvey and Donna serve different audiences, their purpose is the same: to enhance - not replace - the trusted human relationships Dominion Financial has built over decades. They reflect the company's broader strategy of combining personalized service with tech-forward solutions in a rapidly evolving lending landscape.

Harvey 1.0 Beta is now live at www.dominionfinancialservices.com.
Donna 1.0 Beta is now available at www.dominionfinancialwholesale.com.

Dominion Financial Services (DFS):
As a privately owned nationwide lender, we offer a full suite of residential real estate financing solutions, ranging from Fix & Flip, and 30-Year Rental, to Ground-Up Construction, and Multifamily Bridge Loans. We are a convenient one-stop shop for all your real estate investment needs.

Dominion Financial Wholesale, a division of Dominion Financial, provides mortgage brokers with a full suite of Non-QM and DSCR loan products tailored to meet the needs of today's dynamic lending landscape.

To learn more, visit https://dominionfinancialservices.com and https://dominionfinancialwholesale.com/.

Contact Information:
Brooke Rubright
Creative Manager
Dominion Financial Services
Dominionfinancialservices.com
[email protected]

SOURCE Dominion Financial Services