BLUE BELL, Pa., Aug. 9, 2011 /PRNewswire/ -- E-SoftSys, a Total Solutions Provider for the self-storage industry and developer of Self Storage Manager– the ultimate management software, today announced the release of Version 2.0 of their e-CRM (Customer Relationship Management) add-on Module.
CRM (Customer Relationship Management) refers to the methods and processes companies use to interact with their customers – from the initial inquiry to post-transaction follow-up. e-CRM from E-SoftSys is the most advanced CRM application in the self-storage industry and a fully integrated add-on module, saving operators money and resources, while providing 24x7 on-demand access to prospective, existing, and former customer information for call center agents, as well as other staff at the store and corporate level.
"The success of our CRM module exemplifies the forward direction E-SoftSys has taken with respect to self-storage management software, as well as our commitment to utilizing the latest technology to improve business processes for our clients. The release of Version 2.0 builds upon the superior functionality of e-CRM, making it an even more effective customer relationship management tool, and it strengthens our position as a leader in the self-storage industry," said Kat Shenoy, President and CEO of E-SoftSys.
e-CRM is a flexible, all-in-one add-on module, designed with multi-facility operators in mind, that integrates with leading phone and call center systems, allowing self-storage operators to track leads, reservations, marketing campaigns, and more, all while integrating with Self Storage Manager and its centralized database, enabling users to follow up with prospective customers, take payments, manage collections, and handle customer-related incidents from any location with Internet access. e-CRM also has a fully integrated e-mail campaign feature, eliminating the need for third-party e-mail campaign services. "We are constantly looking for ways to deliver product enhancements that will allow our customers to reduce costs, increase revenue, and improve customer service," added Shenoy.
E-SoftSys has a track record of collaborating with its clients and incorporating their feedback and suggestions when developing software, and many of the improvements and upgrades in e-CRM Version 2.0 came from input by industry-leading operators. Here is what two top operators have to say:
- "We are very pleased that E-SoftSys has incorporated enhancement requests from A-1 and other Top Operators into e-CRM Version 2.0," said Brian Caster, President of A-1 Self Storage, with over 40 locations in CA. "Version 2.0 will further improve our customer service, allow us to track inquiries and leads more efficiently and effectively, and make our call center even more productive."
- "Self Storage Manager's e-CRM module has been designed specifically for the self-storage industry, and multi-facility operators like Stor-All in particular, with advanced features such as the phone system interface, lead tracking, and centralized collections function that allow us to operate our business more profitably," said Jeff Anderson, CEO of Stor-All Storage, with 44 locations in CO, FL, GA, NC & VA. "We will continue to collaborate with E-SoftSys on future enhancements to the e-CRM module."
e-CRM was first introduced in 2009 and since then has been successfully implemented by many self-storage operators along with Self Storage Manager.
E-SoftSys, a Microsoft Gold Certified Partner and ISO 9001:2008 Certified Company, is the Technology Leader and Total Solutions Provider for the self-storage industry, with products and services that include:
Comprehensive management software for single and multi-facility operators – Windows-based Standard Edition or Web-based Enterprise Edition.
The most advanced Customer Relationship Management (CRM) add-on module in the self-storage industry, designed specifically for multi-facility operators, with interfaces to leading phone systems, call center systems, etc.
INSOMNIAC™ Kiosk Interface, Online Payments, Reservations & Rentals, QlikView™ Business Intelligence and Analytics Interface, iPad™/Tablet-based Site Audit and Walk Through Application, and more.
The only 24x7 customer support in the self-storage industry, with Dedicated Team and Project Manager assigned for large operator implementations, as well as annual upgrades to software programs.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific. For more information, please contact E-SoftSys at 800.469.1740 Ext. 1 or by visiting www.selfstoragemanager.com or Click here to email us.