EarthLink Earns 2015 Internet Telephony Product of the Year Award
Integrated Hosted Voice, Mobile Communicator and Hosted Contact Center Solution recognized for industry innovation
ATLANTA, Jan. 28, 2015 /PRNewswire/ -- EarthLink Holdings Corp. (NASDAQ: ELNK), a leading managed network and cloud solutions provider for multi-location businesses, announced today that TMC, a global, integrated media company, has named EarthLink's integrated Hosted Voice, Mobile Communicator and Hosted Contact Center solution as a recipient of a 2015 Internet Telephony Product of the Year Award.
"IT leaders are tasked with driving strategic customer experience initiatives, but that can be a challenge when their limited resources are focused on daily infrastructure operations," said Rick C. Froehlich, Executive Vice President of Products and Consumer. "EarthLink's fully-integrated Hosted Voice and Hosted Contact Center Solution lowers this burden for businesses by more easily connecting them with customers and helping them engage in more intelligent conversations across multiple channels. This way, our clients reap the benefits of increased productivity, reduced technology risk and a renewed focus on the true priorities of their business."
EarthLink Hosted Voice is an affordable, fully-featured VoIP solution that delivers geographic flexibility and real time disaster recovery that eliminates the cost to purchase and maintain an on-premises phone system. Hosted Voice also offers the flexibility to add future features and services. Mobile Communicator is a key standard feature that empowers today's mobile workforce to take their office number on the go, connecting the desktop phone to any mobile device including smartphones, tablets, PCs or Macs. With managed call routing and access to all Hosted Voice features, all calls are answered and received as though they were from the desktop phone, with unified messaging and a single voice mailbox.
Fully-integrated with EarthLink Hosted Voice, EarthLink's Hosted Contact Center keeps customers happy by enabling them to interact via whatever channel they choose - email, chat, web, phone or social media. By utilizing skills-based routing, customers get to the right resource faster, while integration with CRM systems enables more intelligent customer conversations. This cloud-based solution is both PCI and HIPAA compliant, requires no IT staff support and is backed by service level guarantees.
For more information on EarthLink Hosted Voice and Hosted Contact Center, access the Business Impact Analysis tool, which calculates potential cost savings and predicts revenue and productivity upsides and download the Hosted Voice ebook.
"It gives me great pleasure to recognize EarthLink with a 2015 Product of the Year Award for its commitment to excellence and innovation," said Rich Tehrani, CEO, TMC. "In the opinion of our distinguished judges, their Integrated Hosted Voice, Mobile Communicator and Hosted Contact Center solution has proven to be among the best communications and technology solutions available on the market. I look forward to continued innovation from EarthLink."
The winners of the 2015 Internet Telephony Product of the Year are featured in the 2015 January/February issue of Internet Telephony magazine and online at www.itmag.com.
About EarthLink
EarthLink (EarthLink Holdings Corp.,NASDAQ: ELNK) provides managed network, security and cloud solutions for multi-location businesses. We help thousands of specialty retailers, restaurants, financial institutions, healthcare providers, professional service firms and local governments deliver a reliable and engaging customer experience in their stores and branch offices. We do so by building and managing MPLS WAN networks, by providing virtualized infrastructure, security, hosted voice, secure WiFi and compliance solutions, and by offering exceptional customer care. We operate a nationwide network spanning more than 28,000 fiber route miles, with 90 metro fiber rings and secure data centers that provide ubiquitous data and voice IP service coverage. Our EarthLink Carrier® division sells facilities-based wholesale telecommunications to other providers and our award-winning Internet services connect hundreds of thousands of residential customers across the U.S. For more, visit www.earthlink.com and follow @earthlink, LinkedIn and Google+.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com. Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group. Subscribe or visit www.itmag.com.
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, please visit www.tmcnet.com.
SOURCE EarthLink Holdings Corp.
Share this article