SUWANEE, Ga., Oct. 14, 2015 /PRNewswire/ -- ARRIS Group, Inc. (NASDAQ: ARRS) today announced that Eastlink selected ARRIS ServAssure™ Alarm Central Software-as-a-Service (SaaS) to automate its process for identifying, prioritizing, and resolving potential service impairments—improving its broadband subscriber experience.
Alarm Central will provide Eastlink with end-to-end visibility into the service delivery chain, across the HFC network to improve the customer experience. Eastlink can then address network and customer service issues proactively—resolving potential problems before they occur and reducing mean-time-to-repair (MTTR) or the average time required to repair a compromised component. As a result, Eastlink subscribers will enjoy fewer visible service interruptions and quicker issue resolution.
"ARRIS ServAssure Alarm Central will enable Eastlink to take a more proactive approach to detecting plant issues and to resolving network issues quickly," said Jim Fitzgerald, Senior Vice President, Engineering and CTO at Eastlink. "We're working with ARRIS to ensure that our customers continue to experience the great service they have come to expect from us."
"Our ServAssure platform combines proven software and analytics with our expertise in video and broadband delivery to help leading service providers predict and prevent service interruptions," said Bryant Isaacs, GM, Assurance Solutions at ARRIS. "We look forward to working with Eastlink to continue improving the quality of experience for its subscribers all across Canada."
As Canada's largest family owned and operated telecommunications company, Eastlink provides world-class television, video entertainment and communications services to residential, business and public sector customers across Canada. Powered by state-of-the-art fibre optic and wireless networks, Eastlink's advanced services include High Speed Internet, Wireless, Data, Security and Automation, competitive local and long distance Telephone and exclusive, locally-produced programming on Eastlink TV. One of Canada's Best Managed Companies for the past 9 years, Eastlink operates in Nova Scotia, PEI, NL, Ontario, Alberta and British Columbia as well as Bermuda, and helps raise over $3.5M annually for charitable and community organizations across the country.
ARRIS Group, Inc. (NASDAQ: ARRS) is a world leader in entertainment and communications technology. Our innovations combine hardware, software, and services across the cloud, network, and home to power TV and Internet for millions of people around the globe. The people of ARRIS collaborate with the world's top service providers, content providers, and retailers to advance the state of our industry and pioneer tomorrow's connected world. Together, we are inventing the future. For more information, visit www.arris.com.
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