eFace2Face™ Takes Banking Personally

ST. PETERSBURG, Fla., May 12, 2016 /PRNewswire/ -- eFace2Face™ (https://eface2face.com) announced the release of its revolutionary virtual banking solution that increases customer satisfaction while boosting productivity and improving the bottom line.

According to a 2014 Global Customer Banking Survey by Ernst & Young, there is a direct correlation between the feeling of trust that customers have in their financial institution, the amount of business that they do with the institution and the level of advocacy that the customer practices. The customer experience is the single most important reason customers chose for opening new accounts—or for closing existing accounts.

eFace2Face™ is a one-and-done solution that uses video communications to establish or enhance trust and provide assistance with small business or student loans, onboarding, and mortgage, wealth management, or other services. Banks can securely validate customer identities, share appropriate images and documents in real-time, and, when needed, even conduct an auditable eSign ceremony during the video call. Customers can elect to share their own video image with the bank agent or choose audio only, if they wish to view the agent's video feed while remaining invisible.

"61% of upwardly mobile customers would be very or extremely interested in obtaining financial advice or assistance through video chat from home or work."

Source: "Winning Through Customer Experience" EY Global Customer Banking Survey
2014

The ability to sign documents electronically during the video call eliminates reliance on email or overnight delivery. Saving time is particularly relevant for professionals such as mortgage lenders, who need to provide documents for review within a set time period in order to be in compliance with TRID regulations.

More than Video
eFace2Face™ is also a complete virtual-meeting solution, supporting secure and encrypted conferences of up to 50 people in any location with high-definition video and crystal-clear audio. Any member of the conference can share any open windows on his or her computer.

Documents can be signed electronically by multiple signers during a video call or scheduled for a later time or date, adding unprecedented convenience.  After signing, eFace2Face™ automatically delivers certified PDFs of e-signed documents and securely stores a copy with audit trails for up to ten years.

"68% of customers who have complete trust in their financial institution are very likely to recommend it to others, while only 3% of those with minimal or no trust would do the same"

Source: "Winning Through Customer Experience" EY Global Customer Banking Survey
2014

ZIP-based routing automatically connects customers to agents according to customer location, selection of product or service, and agent location and skill set, eliminating complicated IVR systems and ensuring local licensing compliance, if applicable. Other queues can also be created to complement business objectives and web strategy.

eFace2Face™ connects customers from any area to appropriate specialists, making it possible to connect and do business with customers who were previously out of reach due to geography or time constraints.

Banking customer service just got personal. 

About eFace2Face™
eFace2Face™, Inc. (https://eface2face.com) is an innovative technology company based in St. Petersburg, FL. With over 70 years of combined experience and 19 years of research and development, the eFace2Face™ team is committed to providing users with a one-stop solution that helps them take sales and productivity to the next level.

For more information, please contact David Patten, CEO & Founder of eFace2Face™, Inc.  at 727-784-1451 or Email.

CONTACT:
David L. Patten
Founder & CEO
eFace2Face™, Inc.
Phone: 727-784-1451
Email
https://eface2face.com

Video - http://youtu.be/bQKtKjN0hno
Photo - http://photos.prnewswire.com/prnh/20160511/366692 
Logo - http://photos.prnewswire.com/prnh/20160511/366691LOGO

SOURCE eFace2Face, Inc.

Related Links

https://eface2face.com