Electronic Transaction Consultants, LLC (ETC) Signs a Contract with Kane County Division of Transportation for the Longmeadow Parkway Toll Bridge Next-generation Back Office System and Operations
Kane County Division of Transportation in Illinois awards ETC a contract to deliver and operate its next-generation back office system, including ETC's advanced riteHorizon™, riteOnline™, riteOSS™ software, and customer service center operations, for the Longmeadow Parkway Toll Bridge.
RICHARDSON, Texas, Dec. 16, 2020 /PRNewswire/ -- On November 10, 2020, Kane County Division of Transportation (KDOT) in Illinois signed a contract with Electronic Transaction Consultants (ETC) to deliver a state-of-the-art back office system and advanced customer service center operations. ETC will deliver a Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS)-based Back Office system and operations program, scalable to exceed KDOT's anticipated production volumes.
This contract, which includes a six-year initial term with two two-year period renewal options, launched in November 2020. ETC's winning solution includes:
riteHorizon™ back office system
riteOnline™ customer self-service system
riteOSS™ system monitoring and operational reporting
Customer service center operations with unified communication systems
ETC's riteHorizon™, combined with riteOnline™, is a cloud-based, production-proven, unified suite of tolling-specific modules, integrated with commercial off-the-shelf (COTS) applications. ETC's technology forward approach will provide complete account management, customer self-service, and automated operations of KDOT's tolling back-office. Unlike traditional toll systems, enterprise resource planning (ERP) systems and customer relationship management (CRM) systems, riteHorizon™ offers a unified platform, based on a single data model, that integrates accounting, audit and data transparency with toll process business management, and holistic, user-intuitive customer relationship management.
"ETC's solution will provide Kane County with a state-of-the-art back office system and intuitive interfaces, making the call center and online self-service interface easily accessible for our future customers," said Steve Coffinbargar, KDOT's Assistant Director of Transportation. "We are excited to work with ETC to implement this production-proven back office system that will allow us to provide a high level of customer service for our Longmeadow Parkway toll bridge users."
ETC's riteSuite™ is a family of end-to-end tolling and mobility systems, built on mainstream open-source platforms for future-proof, flexible deployments. riteSuite comprises a variety of new tolling and multimodal products, including:
riteHorizon – A comprehensive, production-proven low/no-code software platform comprised of a stable ERP, CRM, and other back office modules, designed for tolling and multi-service mobility applications, and armed with ERP-level reporting for unmatched insight and auditability.
riteOnline – A customer self-service website and mobile application that offers an enhanced user experience for easy account maintenance and navigation where customers can conduct account maintenance, manage vehicles or transponders, view account history, chat with an agent, and more.
riteOSS – An enterprise-level IT maintenance and asset management system that provides complete system infrastructure mapping, with service and component-level monitoring, interactive dashboards, configurable alerts, predictive lane analysis, and comprehensive asset lifecycle management.
"We are honored to begin working with KDOT on the Longmeadow Parkway project. A similar system to what we will be implementing at the Kane County Division of Transportation has already been in production for over two years and we're excited to implement this advanced and one-of-a-kind back office solution with another team," said ETC CEO Bret Kidd.
ETC is the cornerstone that brings together all the moving elements of today's multimodal transportation environment – systems, data, people, and vehicles – to streamline integrated mobility solutions for urban and highway agencies and their customers.
As a leading U.S. smart mobility solutions and services provider, we deliver tolling and congestion management, urban mobility solutions, integrated multimodal back office platforms, interoperability hubs, maintenance, and operations. For over two decades, we have delivered sophisticated solutions to many of the country's largest toll authorities and transformed the industry with first-of-its-kind technology advancements. ETC's solutions process over two billion transactions annually, incorporating the latest in open-source machine learning and data streaming technology with predictive Big Data analytics to offer innovative architectures comprising our riteSuite™ products. For more information on our products and services, visit www.etcc.com.
About Kane County Division of Transportation (KDOT)
KDOT provides and maintains a safe and efficient transportation system while maintaining Kane County's vision and values. The Longmeadow Parkway Fox River Bridge is a new Fox River Bridge crossing and four-lane minor arterial roadway corridor approximately 5.6 miles in length constructed to alleviate traffic congestion in northern Kane County. The new regional roadway in the northwest suburbs of Chicago is expected to open in its entirety by 2022, improving mobility in the area.
Media Contact: Colleen Lauless, Marketing and Communications Manager [email protected] (o) 214.615.2320 | (c) 469.404.6650