SAN FRANCISCO, May 2, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI) today previews announcements in anticipation of its Contact Center Expo & Conference taking place next week. The event will offer valuable content through keynotes, sessions, workshops, site tours and more. In addition, the conference will include an expo hall hosting top companies within the customer management industry, as well as their latest and greatest innovations. ICMI's 2016 Contact Center Expo & Conference will take place May 10-13 in Long Beach, CA. For more information and to register, visit: icmi.com/Contact-Center-Expo-Conference
"ICMI prides itself on introducing the most innovative and relevant products and services to contact center industry professionals," said Patty Caron, ICMI Event Director. "Each of these companies brings with them a fresh perspective on what technologies will be needed as we move forward within the customer management space. We celebrate the Expo Hall as not only a place to discover new tools, but also an outlet for folks to collaborate with other experienced professionals."
Below is a preview of announcements exhibitors will showcase at the 2016 Contact Center Expo & Conference:
American Customer Care, Inc. (booth 832), an omni-channel contact center with exceptional solutions, will be featuring optimization strategies and integration techniques that will bring your contact center into the future.
Assima (booth 612) will showcase their latest version of Vimago, the next-generation performance enablement tool. Vimago is an all-inclusive platform that consolidates access to cloned virtual environments, live application performance support, centralized content management and individualized performance analytics.
Bright Pattern (booth 605) will showcase its latest release that includes support for video, social messaging and offers rich contact experience for multichannel interactions. Personalized demos of Bright Pattern's multichannel software will be available.
Calabrio's (booth 843) Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.
CallMiner (booth 533) announced the latest release of its award winning Omni-channel customer journey analytics platform, Eureka 10.170.0. This new release further empowers optimal customer engagement outcomes with enhanced customer journey visualization, root cause analysis, and agent performance management workflows leading to better customer experiences, increased revenue, compliance and efficiencies.
ComputerTalk (booth 726) will showcase ice (intelligent communications exchange), an enterprise-class Microsoft-enabled multimedia contact center that leverages your existing business applications to deliver the tools contact centers need to provide excellent service. ice works with any PBX and proven integrations include SalesForce, Dynamics, Oracle, SAP, Avaya, Cisco, and Office 365.
DIOTEK (booth 545) will showcase the high-quality speech synthesis/recognition solutions for diverse languages, including English, Korean, Japanese, Chinese, French, Spanish and Portuguese, that are based on 18 years of research and development. DIOTEK's portfolio includes various domains including IVR call centers, UMS, Voice Portal, Automated Attendant(AA), call-back, eBook/web readers, Car navigation devices, and so on.
Fonolo's (booth 651) new "Chat-to-Voice" feature improves the multi-channel customer experience. When customers hit a road block on chat, agents can now send them to a live voice representative without having to start over. Using Fonolo's call-back solutions, contact centers can escalate conversations from chat to voice, all while preserving context.
GamEffective (both 743) will showcase the newest release of its performance gamification platform, featuring kudos, advanced analytics, personalized goal setting and more.
HDI (booth 531) announces the release of, Better Together - ITIL® and the HDI Support Centre Standard for a High-Performance Support Centre, a co-branded white paper that explores ITIL's integration with the HDI Support Center Standard to provide support center-specific best practices for service desks and help desks and examines how the standards work better together.
HireIQ (booth 839) is pleased to announce the immediate availability of its new Predictive Placement Assessment designed to help place call center job applicants into the correct roles for their emotional disposition.
IDology (booth 724) will be demonstrating their recently announced solution, ExpectID Number Verification, which enables real-time mobile number verification and improved Telephone Consumer Protection Act (TCPA) compliance. IDology will also be offering in-booth demos of their full identity verification and fraud prevention solution suite.
inContact (booth 723) will showcase our Customer Interaction Cloud, helping customers more easily meet their customer experience and business goals with new capabilities in Omnichannel Routing, Workforce Optimization, Voice as a Service, Analytics and Open Cloud Platform. Find out why analysts Gartner, IDC, Ovum and Frost name inContact a market leader.
Jabra (booth 632) will showcase its corded and wireless headsets, which are specially designed for contact and service center use. These devices work flawlessly with all major platforms, including Cisco, Microsoft and Avaya. Jabra headsets will survive thousands of phone calls and help reduce talk times and ensure less calls are kept on hold.
ICMI and Lionbridge (booth 815) will release the findings of a just-completed study of contact centers and multilingual support. Attend a Fireside Chat on Thursday, May 12 at 11:15 am pst with ICMI's Justin Robbins to ensure your organization can support customers of all languages across all channels.
Loxysoft (booth 704) showcases its intuitive Workforce Management platform ProScheduler, with new powerful service level simulation- and overflow calculations along with intraday management features.
Monet (booth 643) is excited to share news and demos of its new WFM for Salesforce Service Cloud™, as well as its cloud-based workforce optimization solution that includes workforce management, performance management, quality management and analytics.
Pipkins, Inc. (booth 831) will be showcasing its Vantage Point and @HomeVantage WFM products. These hosted or premises-based solutions offer comprehensive scheduling, forecasting, and planning functionality for your complete enterprise-wide, front office, back office, multi-site, call center workforce management and performance management needs.
PSS Eckoh (booth 644) announces, CallGuard, enabling you to take telephone payments from customers in a convenient and professional way, while protecting their card data. You can also remove your contact center from PCI DSS scope, thanks to the Level One PCI DSS compliance offered by CallGuard.
PTP (booth 613), a vendor-neutral professional services organization, broadened its customer experience portfolio by partnering with Aspect, a leading provider of consumer engagement, workforce optimization, and back-office solutions. Because PTP is dedicated to offering clients best-of-breed solutions, this partnership enhances PTP's ecosystem to solve the complex, CX challenges enterprises face.
SHAKER (booth 708) will unveil and demonstrate a new suite of Virtual Job Tryout® technology to screen and hire high performing individuals into contact center and phone-based sales and service jobs. This technology collects predictive data so recruiters can rank and compare candidates to make excellent hiring decisions.
ShoreTel (booth 609) will be showcasing its portfolio of contact center solutions, including ShoreTel Flex (formerly Corvisa One) and the new ShoreTel Connect Contact Center. For the first time, ShoreTel will demonstrate a new drag and drop IVR builder for ShoreTel Flex.
SourceAmerica (booth 534) will be showcasing our expanding network of nonprofit agencies that train and employ workers with disabilities who are currently supporting contact center, help desk, and switchboard solutions.
Tata Communications (booth 627) will provide live demos of InstaCC Global, their Hosted Contact Center Solution and CafeX. InstaCC Global, based on Cisco HCS CCE can be deployed quickly with mitigated risk. Underpinned by bundled applications - Video Agents by CafeX, Omni-Channel, IVR, WFM and recording, ICCG provides cloud solutions with superior end-customer experience, management and reporting.
Teleopti (booth 540) will be showcasing the latest release of its Workforce Management software, designed to help contact centers optimize their business and become more customer focused. Teleopti will also offer live demos that include its Gamification functionality.
The CCS Companies (booth 746) have exciting new services and technology upgrades coming to their current suite of multi-channel communication products. Topping the list, improved reporting interface with more accessible dashboards customized to your KPI's, Visual IVR capabilities and their integrated Contact Assurance service, providing top tier risk aversion and identity verification.
To view the full list of 2016 sponsors and exhibitors, please visit: icmi.com/Contact-Center-Expo-Conference/Exhibitors/Exhibitors
Contact Center Expo & Conference: Expo Hall
All of these exhibitors and more can be found in the event's Expo Hall next week, giving a sneak peak into the innovations pushing today's industry forward. In addition, this year's Contact Center Expo & Conference will feature a long list of activities in the Expo Hall. During Expo Hall hours attendees can attend book signings, a Lunch & Learn, Solution Spotlight Sessions, an Expo Hall Bash, a Peers & Beers Party and more.
Two, three and four-day passes are available to suit your individual needs. For more information and to register, visit: icmi.com/CCexpopass. Register with code ICMI-PR and save 10% on any pass.
Register for a Media Pass here: icmi.com/Contact-Center-Expo-Conference/Resources/Media-Center
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
SOURCE International Customer Management Institute (ICMI)