Over 200 Facility Customers Tour Securus' Technology Center In First Eight Months of Operation
Showcasing Over 800 Product Demonstrations for Corrections and Law Enforcement
DALLAS, Feb. 16, 2016 /PRNewswire/ -- Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced that it expects over 400 facility customers to visit its Technology Center in 2016. There have been over 200 existing and prospective facility customers who have toured the Technology Center in the first eight (8) months of operations.
"Customers who visit are very impressed with what we have created at Securus Technologies," said Richard A. ("Rick") Smith, Chief Executive Officer of Securus. "Every existing Securus customer has said they never realized the breadth of what we can offer now, and how what we do benefits inmates and friends/family members as well. That is a very good indicator of what we offer in products and service," said Smith.
Our high-tech, multi-media display presents Securus Technologies' products that not only help make communications easy and safe – but they also allow prisons and jails to operate more efficiently. At a single location, you can see demonstrations of:
"Our Technology Center concentrates education into one (1) hour to several days of intensive presentations intended to showcase how we keep society safe, keep calling rates as low as possible, and keep prisons and jails as efficient as possible," said Smith. "A mile down the road is our high-tech 225 seat Call Center, Technical Support teams, and Training groups. Our customers can spend time in those areas as well. When I joined in 2008, we had outsourced our Call Center to Mexico and the service provided was poor – so we built our own Call Center, staffed with our own people, put in world-class communications with an automated call distribution system – and now have the best call center metrics in the industry. Friends and family of inmates can get fast and courteous service 24 hours a day via IVR, real knowledgeable people, chat, and email – the way people want to be treated," said Smith.
"With over 200 facility customers visiting in just eight (8) months – I expect that metric to approach 400 in 2016," Smith said. "Seeing is believing in this case, i.e., presentations are much more effective if we can do those in a professional environment and customers can see exactly the value that we can add to facilities, inmates, and friends and family members. When you see what we have built, you are wowed. I expect others to try to copy our Technology Center concept, but you can't copy the magnitude of our products."
"We have a large responsibility to inmates, friends/family members, corrections officials, law enforcement, government administrators, federal and state regulators, witnesses, victims – and all of society. Our customers want secure and safe communications, they want low end-user pricing, they want to make their facilities more efficient, they want ease of use, and they want a partner who they trust – our Technology Center demonstrates how we can accomplish all of their objectives. We DO NOT forget inmates and friends/family members here – they are customers and need to be treated with respect and dignity during a very stressful time. And we treat them accordingly," said Smith.
ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.
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SOURCE Securus Technologies, Inc.
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