Extra Duty Solutions Launches the Responder Platform, Bringing On-Duty and Extra Duty Scheduling Together in One Place

The company that created extra duty administration introduces one platform for public safety scheduling, and lets each agency decide how much of the work EDS runs for it

SHELTON, Conn., Oct. 26, 2026 /PRNewswire/ -- Extra Duty Solutions (EDS), the first and largest full-service extra duty administration provider in the United States, today announced the availability of the Responder Platform, a fully integrated public safety and municipal scheduling platform that brings on-duty and extra duty scheduling together in one place. Responder is available to agencies nationwide, and every agency runs on the same platform while choosing how much of the work EDS takes off its plate.

For most public safety agencies, scheduling is split across systems. On-duty shifts live in one tool or spreadsheet, extra duty assignments in another, and customer billing, officer pay and incoming requests are tracked somewhere else. Command staff spend valuable time reconciling them. The Responder Platform replaces that patchwork with a single platform built for police departments, sheriffs' offices, fire departments, and local governments, powered by one rules-based engine that applies each agency's labor and policy rules the same way every time.

"When we started EDS in 2016, we created a new way for agencies to run extra duty programs," said Michael Nark, Chief Executive Officer of Extra Duty Solutions. "Ten years later, agencies told us the real problem was bigger: their whole schedule lived in too many places. Responder is our answer. It puts on-duty and extra duty on one platform, and the agency decides how much of the work we run. One platform, one partner, your call. It's the most significant thing we've built since we established the category."

One Platform in Every Package

Every agency that works with EDS gets Responder, the full platform. What changes is how much of the work EDS runs for it. Every extra duty program comes down to four jobs: scheduling details, invoicing customers, paying officers, and handling customer requests.

 With Responder, each job can stay with the agency or come to EDS.

• Some agencies run their program themselves on Responder.
• Some hand EDS a single piece, such as customer billing or incoming customer requests.
• Some hand EDS the entire program, start to finish.

Because every option runs on the same platform, moving between them is a conversation, not a migration. The agency keeps the same platform and the same data, and officers and staff never have to be retrained. EDS meets each agency where it is today and grows with it.

What Agencies Can Do with Responder

With the Responder Platform, agencies can:

• Manage on-duty and extra duty scheduling on a single schedule
• Apply labor, union, and policy rules consistently through one rules-based engine
• Give customers who hire officers a simpler way to request details, follow their status and pay
• Choose, job by job, which parts of the program EDS runs, and change that as their needs change

To learn or request a demo, visit extradutysolutions.com.

About Extra Duty Solutions

Extra Duty Solutions (EDS) created extra duty administration in 2016 and remains the largest provider in the United States. Responder, the EDS platform for on-duty and extra duty scheduling, serves police departments, sheriffs' offices, fire departments, state agencies, and municipal departments such as public works, transportation, parks and recreation, and special events. Every agency receives Responder, and each decides how much of the work EDS takes on, from scheduling software to full-service administration of requests, billing, collections, and officer pay. EDS works for the agency, relieving administrative burden, reducing financial risk, and giving teams more time to serve their communities.

Jenn Jones
Extra Duty Solutions
203-813-5601, ext. 302
[email protected]

SOURCE Extra Duty Solutions