F&I Sentinel Redefines Aftermarket Product Servicing with Enhanced Managed Cancellations

Upgrades Now Offer Streamlined Automated Refunds, Custom Fields & Dynamic Rules

TALLAHASSEE, Fla., June 18, 2025 /PRNewswire/ -- F&I Sentinel, the leader in tech-enabled solutions for finance and insurance products (F&I) to the automotive finance industry, today announces its first significant platform upgrade since the acquisition of aftermarket refund solution leader Express Recoveries from Cox Automotive in 2024. These upgrades are a result of incorporating the Express Recoveries platform into F&I Sentinel's Managed Cancellations solution and extensive insights from the company's more than 100 lender customers.

F&I Sentinel's Managed Cancellations solution now offers three dynamic features that significantly enhance lenders' process controls, automation, and audit-readiness, delivering a new standard of insight and efficiency in aftermarket product servicing from cancellations to refunds.

• Consumer Refund Letter Generation: The ability to generate and send consumer refund letters on behalf of lenders, in addition to the existing capability to send dealer and product company notifications, ensures that all notifications can be sent from and stored in a single platform easily accessible by lenders. This new feature is exclusive to F&I Sentinel's Managed Cancellations solution and is not available from any other solutions in the market. The enhancement guarantees timely delivery and adherence to regulatory and audit-tracking requirements, while minimizing administrative burden for a lender.
• Custom Fields for Consumer Records: Lenders can now create up to 25 custom data fields directly within the platform which serves as one simple, unified system to store all critical data elements throughout the cancellation lifecycle without the need for complex IT integrations. This enhancement allows a lender to customize and capture data based on its individualized internal needs and processes.
• Dynamic Decision Engine: Lenders can now leverage a Dynamic Decision Engine which can be configured to reflect how their business actually works. Leveraging technology to eliminate human error and variations in interpretation by codifying and automatically applying lender policies and rules without human intervention is a game changer. Lenders' pre-defined rules stored in the Dynamic Decision Engine enable lenders to scale process controls and rules without significant increase in administrative load or complexity. The platform provides a full audit history for more efficient and transparent reporting.

"Striving for greater efficiencies, data integrity and regulatory compliance have always been our platform development team's key imperatives. More than 100 lenders place their trust in us to help them resolve their aftermarket refund and cancellation challenges," said Stephen McDaniel, CEO of F&I Sentinel. "This latest version of our Managed Cancellations solution not only addresses current challenges but also those just around the corner. Our team is unique in that we are able to combine a deep regulatory expertise with state of the art technology. This combination is simply unrivaled and places us at the forefront of being able to help the auto finance ecosystem address these challenges with confidence."

About F&I Sentinel
F&I Sentinel empowers auto-finance companies, auto dealers, and F&I product companies with dynamic, technology-driven compliance solutions that reduce friction, enhance transparency, and streamline aftermarket product management. Serving over 100 auto-finance companies, including six of the top ten, and over 600 F&I product administrators, F&I Sentinel delivers scalable compliance infrastructure built for a rapidly evolving regulatory landscape. Learn more at https://fandisentinel.com.

Media Contacts:
Kira Perdue
Carabiner Communications for F&I Sentinel
404.556.0062
[email protected]

SOURCE F&I Sentinel