Findhelp Announces Strategic Partnership with the New Mexico Health Care Authority to Launch Statewide Closed-Loop Referral System

AUSTIN, Texas, Feb. 26, 2025 /PRNewswire/ -- Findhelp, a closed-loop referral management software company at the forefront of powering the U.S. safety net, is proud to announce it has been awarded a contract with the New Mexico Health Care Authority (HCA) to roll out a state-wide Closed-Loop Referral System (CLRS) to coordinate electronic referrals between organizations for the purpose of addressing the social determinants of health (SDoH) of New Mexicans in need.

This innovative CLRS includes Findhelp's deep social care network of community and nonprofit organizations. The system will provide easy access for New Mexicans to address health-related social needs like food insecurity, housing, education, and others that ultimately affect an individual's overall health.

"We are thrilled to work with the HCA and organizations across New Mexico who have already made an enduring impact on how people connect to services that address the social determinants of health," said Erine Gray, Founder and CEO of Findhelp. "Together we will build on these successes to ensure that all New Mexicans can efficiently and compassionately access social care services during their time of need."

The New Mexico Health Care Authority is a new agency that launched on July 1, 2024, merging the Human Services (Medicaid and safety-net programs) Department, the State Employee Benefits team, the Developmental Disabilities Supports Division, the Division of Health Improvement, and the Health Care Affordability Fund. Partnering with Findhelp supports HCA's goal to implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

"The New Mexico Health Care Authority is committed to improving access to services that help New Mexicans thrive," said Kari Armijo, Secretary of the New Mexico Health Care Authority. "This initiative is a vital step in connecting communities to essential resources like housing, food, education, and more."

Findhelp's analytics and reporting tools will enhance how these state agencies serve their populations. Understanding community needs (and how these change over time), as well as if and how people are receiving services will be critical for efficient program expansion.

"Studies show that health-related social needs account for a significant percentage of an individual's overall health and wellness," said Dana Flannery, New Mexico Medicaid Director. "That's why a social care referral tool is so important when it comes to our ability to coordinate person-centered health care services and drive increased health outcomes for our customers."

New Mexicans trust Findhelp to connect them with the social care services they need. In the last few years nearly 250,000 users in the state have conducted 736,000 searches on the Findhelp platform, and Findhelp works with 3,172 listed programs serving the state. Praised for its integration excellence and incentivization of community-based organizations, Findhelp has been recognized multiple years in a row as the leading SDoH network by KLAS, a healthcare research firm.

Findhelp continues to expand its relationships with more than 650 of America's largest health plans, hospital systems, government municipalities, educational institutions, and cause organizations to address SDoH. The Findhelp platform enables customers across industries to bring social care to their patients, members, students, constituents, and communities.   

About Findhelp
Building healthier and happier communities starts with supporting the whole person. That's why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit http://company.findhelp.com.

About New Mexico Health Care Authority
The New Mexico Health Care Authority leverages purchasing power, partnerships and data analytics to create innovative policies and models of comprehensive coverage for New Mexicans. They ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Visit https://www.hca.nm.gov/.

CONTACT
Amy Gordona, VP, Marketing
[email protected]

SOURCE Findhelp