TROY, Mich., April 21, 2011 /PRNewswire/ -- Flagstar Bancorp, Inc. (NYSE: FBC), parent of Flagstar Bank, today announced that it ranked the highest in customer satisfaction for the North Central Region in a tie in the 2011 J.D. Power and Associates Retail Banking Satisfaction Study(SM). The North Central Region includes banks in Michigan, Indiana, Ohio, Kentucky and West Virginia.
The study analyzes customer satisfaction with the retail banking experience based on six factors: account activities, account information, facility, fees, problem resolution and product offerings. Flagstar improved its overall score from 800 in 2010 to 802 in 2011, ranking 37 points above the regional average.*
"To receive this award once was a great recognition," said Joseph P. Campanelli, president and CEO of Flagstar Bank. "To receive the award twice in two years speaks volumes about the way our retail associates take care of our customers. It shows that we have created a culture of customer service throughout our retail organization. This is a huge tribute to our entire retail team and a great honor for Flagstar."
About J.D. Power and Associates
J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of customers annually.
About Flagstar Bancorp
Flagstar Bancorp, with $13.6 billion in total assets, is the largest publicly held savings bank headquartered in the Midwest. At December 31, 2010, Flagstar operated 162 banking centers in Michigan, Indiana and Georgia and 27 home loan centers in 13 states. Flagstar Bank originates loans nationwide and is one of the leading originators of residential mortgage loans.
*Flagstar Bank received the highest numerical score in a tie among retail banks in the North Central region in the proprietary J.D. Power and Associates 2011 Retail Banking Satisfaction Study(SM). Study based on 51,620 total responses measuring 23 providers in the North Central region and opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in January 2011. Your experiences may vary. Visit jdpower.com.
The information contained in this release is not intended as a solicitation to buy Flagstar Bancorp, Inc. stock and is provided for general information. This release contains certain statements that may constitute "forward-looking statements" within the meaning of federal securities laws. These forward-looking statements include statements about the Company's beliefs, plans, objectives, goals, expectations, anticipations, estimates, and intentions, that are subject to significant risks and uncertainties, and are subject to change based upon various factors (some of which may be beyond the Company's control). The words "may," "could," "should," "would," "believe," and similar expressions are intended to identify forward-looking statements.
SOURCE Flagstar Bank