LOS ANGELES, May 26, 2015 /PRNewswire/ -- Former FBI lead hostage negotiator Chris Voss (www.blackswanltd.com) reveals the five steps to getting someone else to see your point of view and change what they're doing.
It's not something that only works with barricaded criminals wielding assault rifles — it applies to most any form of disagreement.
There are five steps:
- Active Listening: Listen to their side and make them aware you're listening.
- Empathy: You get an understanding of where they're coming from and how they feel.
- Rapport: Empathy is what you feel. Rapport is when they feel it back. They start to trust you.
- Influence: Now that they trust you, you've earned the right to work on problem solving with them and recommend a course of action.
- Behavioral Change: They act. (And maybe come out with their hands up.)
Christopher Voss is the Founder and CEO of the Black Swan Group Ltd. Christopher was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI's hostage negotiation representative for the National Security Council's Hostage Working Group.
To speak with Christopher Voss, former lead FBI hostage negotiator,
Please contact Aurora DeRose (310) 396-6090 – Aurora411@timewire.net.
SOURCE Black Swan Group Ltd.