METUCHEN, N.J., June 8, 2015 /PRNewswire/ -- Businesses are leaving money on the table daily. They have indeed done their due diligence in securing funding sources for marketing and public relations, advertising, created competitive pricing strategies, developed outstanding product lines and services and have put in place an outstanding group of professionals as the backbone behind a phenomenal business. However, it does not stop there. They have left out one key element. The customer's need to ask "on the spot" questions and turn the casual shopper into a repeat customer. This is where Chatrify enters the picture.
Chatrify is the missing link between a surviving business and a thriving business. This company has done its homework and has taken the time to understand buyer behavior realizing that most businesses do not offer the complete online shopping experience for potential customers. At some point in time, most online shoppers will say to themselves, "I wish I could just speak to a real person" or "If I could just get this one question answered, I would make this purchase." What most businesses are not realizing is that these potential customers, the ones who end up clicking from one site to the next without ever making a purchase, are the ones who have the ability to turn a small ecommerce store into a multi-million dollar company. To this end, Chatrify has brought the brick and mortar way of doing business to the online world.
Chatrify is a team of online agents waiting to assist online customers with any of their unique questions or concerns. They are responsive, knowledgeable and dedicated to making businesses grow while giving customers the same experience as walking into a retail outlet or office. This sophisticated and advanced user-friendly live chat support software provides outstanding customer support to impress each customer and thereby increase overall online business conversions.
Not only has Chatrify brought this innovate software product to the forefront, but they have delivered it in a way that is simple, stylish, convenient and more than affordable to any type of business. They offer a free 14-day trial with any of their packages at which time the client can choose the FREE package or select one of the other two packages: the Essential or the Premium.
The FREE package offers one agent, available to your business 24/7. Its other features include unlimited chats, multiple site customer assistance, basic reports of information requested and 24/7 support. The true beauty to this package is that it is FREE for a lifetime. There is nothing to lose, only everything to gain. Therefore, it would be a tragedy to not try such a product and see the benefits first hand.
The Essential and Premium packages are much the same, but there are more agents available to the business for more instantaneous response, thus eliminating hold time. Furthermore, the advanced reports are the key component to a business striving to understand areas for improvement. The data gathered in these reports will offer the total number of chats handled based on time slots and operators, chat ratings from visitors, queued visitors at any given time, which in turn helps to determine if more agents should be added to the package, chat availability, goals specific to the success rate of your chat and supporting agents based on goals set, and surveys which allow the business leaders to understand the success of their chats and to understand the visitors' areas of interest.
Chatrify has successfully made possible what the online world has been missing. We do live in a "right now" society, and this innovative live chat support software has been the key to capturing the money that's been left on the table by businesses throughout the world.
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