STERLING, Va., Dec. 15, 2010 /PRNewswire/ -- Customer Relationship Metrics (CRM), a provider of Applied Business Intelligence Services, announced today that it has added a FREE Speech Analytics Software component, for qualified candidates, to its Speech BI (Business Intelligence) and Speech BI Plus On-demand Speech Analytics Managed Service programs.
The on-demand managed services option is preferred to the significant time and cost investments needed to implement and operate speech analytics software and programs, reported by several industry study reports. The managed service provides a better and safer choice; experts with access to immediate best practices and no capital expenditures for speech analytics software.
"We agree with the speech analytics software vendors and industry analysts; the skills needed to maximize the investments with speech analytics require highly specialized talent that are very difficult to find, to develop, and to retain," says Dr. Jodie Monger, CEO of CRM. "Our clients want to reduce the business risk of losing these special individuals by having our experienced team support them. By adding the free software option, we have eliminated the two largest barriers to launching a very actionable and valuable speech analytics program."
Customer Relationship Metrics' Speech BI program contains leading and award-winning business intelligence know-how and the ability to capture data from "customer dial to disconnect." IVR Analytics, Call Flow Analytics, Sales Analytics, and Agent Behavior Analytics are all possible activities with Speech BI. With Speech BI Plus, CRM adds Customer Experience Analytics by including post-call survey data collection to the program.
Speech BI and Speech BI Plus programs can be fully functional and delivering actionable customer, company, and employee insights in 60-days or less. With competition ever increasing in the marketplace, the business value that can be delivered from speech analytics is in high demand but the realized long-term gains have only been experienced by those possessing higher talent and skills.
For more information about the FREE Speech Analytics Offer, visit www.metrics.net or contact Chief Spokesman, Jim Rembach, 336-288-8226.
About Customer Relationship Metrics, L.C.
Customer Relationship Metrics, L.C., headquartered in Sterling, Virginia, is an applied business intelligence services firm specializing in Service, Sales, and Metrics Optimization. CRM specializes in Customer Experience Analytics, Speech Analytics, and Operational Analytics to improve Employee and Organization Performance. Customer Relationship Metrics was founded in 1993 and is a certified woman-owned business. Its President, Dr. Jodie Monger, has invented numerous analytic techniques that are utilized by some of the World's leading brands. For more information visit www.metrics.net.
SOURCE Customer Relationship Metrics, L.C.