Frost & Sullivan Award Highlights Belimed Group's Commitment to Customer Value Enhancement

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Oct 19, 2010, 12:17 ET

LONDON, Oct. 19 /PRNewswire/ -- The "2010 Frost & Sullivan European Infection Control Customer Value Enhancement Award" was recently conferred on Belimed Group, one of the leading companies in the European decontamination equipment market. Innovative and high quality products, coupled with exceptional customer services and key differentiating factors, are signals that Belimed performs exceptionally well in this market. The Frost & Sullivan Award for Customer Value Enhancement is awarded to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

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The decontamination equipment market in Western Europe has reached a high level of maturity, with Tier I companies holding about 70% of the total market share. By contrast, Eastern Europe is a primarily price-sensitive market, fed by high demand for premium quality decontamination equipment.

"Due to the large capital investment required for the purchase of decontamination equipment, customer expectations are increasingly focused on product quality and durability," notes Frost & Sullivan Senior Research Analyst Beulah Devadason. "Belimed leverages this trend by promoting itself as a high-quality brand that offers products at competitive prices."

A tradition of continuous innovation represents one of the primary distinguishing factors for Belimed. This is evident by the fact that Belimed Technik GmbH, one of Belimed's four centres of expertise, was recognised as one of the 100 most innovative small and medium-sized companies in Germany.

"Another important feature of Belimed is that decisions about innovations are taken in close cooperation with customers," adds Devadason. "The introduction of the New Machine generation, the H202 low-temperature plasma sterilizer and the automated cleaning, disinfection and drying endoscope reprocessors has helped Belimed establish itself as a top innovator in the market."

Belimed is also preferred for its outstanding value added services. It holds regular training courses for Central Sterile Supply Department (CSSD) staff to enhance their handling of decontamination equipment.

"Internal and external training courses for CSSD staff are one of the most important components in ensuring operational safety," remarks Devadason. "Through these training sessions, Belimed provides CSSD staff with numerous opportunities to safely and effectively handle decontamination systems."

Similarly, the company's success has been enhanced due to its supply of customised service packages to end-users. Flexible and individualised service offerings ensure that a high level of customer satisfaction is continuously maintained.

"Belimed provides consulting and customer support throughout projects, while also covering individual after-sales services," concludes Devadason. "Belimed's clients receive decontamination equipment planning, installation and after-sales services in a quick and timely manner."

The Frost & Sullivan Award for Customer Value Enhancement is awarded to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognises the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Frost & Sullivan Best Practices Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Belimed

Belimed, a European company group with headquarters in Switzerland, is one of the worldwide leading companies operating in the area of infection control. Belimed has over 40 years of experience in development, production and marketing of innovative system solutions for cleaning, disinfection and sterilization in the healthcare, pharmaceutical and laboratory sectors and offers the associated services such as servicing and validation. Belimed is a company of the Metall Zug Group and has a workforce of over 900 employees. With a total of 12 Belimed companies throughout Europe, North America and Asia, and many authorised partners, Belimed is represented worldwide by a strong network in over 80 countries. Further information on Belimed products and services is available at www.belimed.com.

Belimed Contact
Sonja Metzger
Manager Marketing Services Belimed Group
Tel. +41 41 768 96 06
[email protected]

About Frost & Sullivan

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