Frost & Sullivan Awards Yorktel with its 2011 Award for Customer Value Enhancement in the CSP-Based Videoconferencing Services Market

MOUNTAIN VIEW, Calif., May 16, 2012 /PRNewswire/ -- Based on its recent analysis of the conferencing services providers (CSP)-based videoconferencing services market, Frost & Sullivan recognizes Yorktel with the 2011 North American Frost & Sullivan Award for Customer Value Enhancement. Providing its clientele with superior value, Yorktel has been able to position itself as a trusted partner while driving the adoption of its video communications across enterprises.

"Yorktel has proven to be one of the CSP-based videoconferencing service industry's best-kept secrets," said Frost & Sullivan Principal Analyst Ronald Gruia. "Its customers are well aware of the superior value provided by the company, as evidenced by the high renewal rate of its managed services contracts and the strong penetration in vertical segments, such as government and pharmaceutical."

Unlike other companies in the CSP-based videoconferencing services market, Yorktel has successfully maintained an intense focus on delivering a world-class visual communications quality of experience to its clients. Consequently, whilst it has the expertise to integrate video into an enterprises' unified collaboration environment, it has resisted the temptation to expand to any material extent into adjacent markets such as audio-visual (AV) room setup or IP telephony.

"We have made a conscious decision to focus on our core competency of videoconferencing," says Yorktel President David Phillips. "The market needs solid expertise in this area and Yorktel offers services ranging from business requirement identification all the way to a fully managed collaboration environment. Specifically, we offer managed videoconferencing services and cloud services, network design and management, streaming video infrastructure and services, on-site staffing, and media services and event production. This wide array of services allows customers to work with just one company for all their requirements, which eliminates many integration and communication issues that often arise when multiple companies are engaged. It is our mission to support customers with customized and innovative standard packages, which make videoconferencing easy to acquire and easy to use without charging for additional offerings that are not needed," adds Phillips.

Over the past 25 years, Yorktel has accumulated strong expertise in Federal markets and enterprise vertical segments, such as healthcare; finance, insurance, and real estate (F.I.R.E.); and serve clients in more than 72 countries including the management of over 12,000 endpoints through its VNOC.. The company's enviable customer pedigree includes Fortune 100 pharmaceutical, entertainment, and recreation companies as well as several large U.S. government contracts.

"By focusing on managed services provisioning since its inception, Yorktel has accumulated years of lessons learned supporting mission-critical videoconferencing systems within the federal and commercial marketplace," noted Gruia. "It has devised best practices to ensure a successful relationship with its customers, including the need to have full accountability across the entire global collaboration environment of a major enterprise, the championing for a dedicated program manager, the assurance of good performance management through SLAs, and the earning of the customer's confidence by way of turn-key services."

Frost & Sullivan is proud to present the 2011 North American Customer Value Enhancement Award in the CSP-based videoconferencing services market to Yorktel as a result of Yorktel's unique capabilities and market position. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.

About Yorktel

Yorktel is a leading global provider of video managed services for large enterprise and government customers. Founded in 1985 and headquartered in Eatontown, New Jersey, Yorktel enables customers to successfully integrate video into their operations – from video conferencing to streaming, video event production to digital signage. Yorktel designs, integrates and manages enterprise-wide video communications solutions. For more information, visit Yorktel online at http://www.yorktel.com.

About Frost & Sullivan

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SOURCE Frost & Sullivan