Frost & Sullivan Confers Minacs With Customer Service Leadership Award

FARMINGTON HILLS, Mich., May 12, 2015 /PRNewswire/ -- Minacs, a global outsourcing business solutions company, announced that it has been conferred the 2015 Customer Service Leadership Award in the Automotive Sector for Contact Center Outsourcing in North America by Frost & Sullivan.

"Through its 21,000+ workforce, large IT services arm, Innovation Council, Six Sigma focus, and dedicated business excellence and solutions teams, Minacs offers its clients—in particular the automotive sector as noted in this report—a unique partnership, guiding and advising on technology and strategy to help meet the changing needs of a competitive global business, while maintaining daily operational excellence," said Frost & Sullivan Principal Analyst Michael DeSalles. 

"We are thrilled to be recognized by Frost & Sullivan for our work in the Automotive sector. Minacs has over three decades of relationship with automotive OEMs, delivering solutions that help them meet their business and revenue objectives," said Minacs CEO Anil Bhalla. "We are positioning the company for the future of customer experience management with ALT CRM, an intelligent business operations model founded on Big Data (A)nalytics, Algorithmic (L)ogic, and Omni-Channel (T)echnology.  ALT CRM is Minacs' vision to create an alternative CRM model centered around the new age customer who predicts buying patterns and behavior, applies algorithmic logic to deliver personalized messages at the right time, and ensures seamless interaction across multiple channels and devices."

Frost & Sullivan Best Practices Awards evaluate companies in a range of regional and global markets to recognize superior leadership, technological innovation, customer service, and strategic product development. The business consultancy's industry analyst team benchmarks market participants and measures their performance through independent, primary interviews, and secondary industry research in order to evaluate and identify best practices. Key benchmarking criteria for the award include quality of customer service such as technological investment, frictionless interactions, and timeliness, as well as customer impact including brand equity, customer purchase experience, and customer service experience.

About Minacs

Minacs is a leading outsourcing business solutions partner to global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. 21,000 Minacs experts across 35 centers worldwide deliver customer experience, marketing, and back office solutions to power superior business results for clients.

Request a copy of the report by contacting:

Deborah Katz 
1-248-324-6168 
[email protected]

SOURCE Minacs