Frost & Sullivan Recognizes Revana Growth Services for its Service Leadership in the Contact Center Outsourcing Market

MOUNTAIN VIEW, Calif., March 11, 2014 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Revana^®, a wholly owned subsidiary of TeleTech Holdings, Inc. (NASDAQ: TTEC), with the 2013 North American Frost & Sullivan Award for Customer Service Leadership.  

Revana is the customer growth division of TeleTech. TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions. TeleTech's solutions are centered on a holistic customer engagement platform that includes elements like, customer experience strategy consulting, customer intelligence, multi-channel communications, CRM, complex customer interaction management, direct sales and marketing, workforce training and development, workforce management, and technology solutions for unified communication.  

The Revana product suite supports every stage of the customer lifecycle, including pre- and post-sales programs. Revana's full-service sales solutions harness the power of dedicated sales and marketing teams. Their solution brings together digital demand generation, lead generation and nurturing, acquisition sales, customer growth and retention.  

"Revana provides solutions to its international clientele through a global footprint that includes delivery centers in the U.S., Latin America, Ghana, the U.K., Spain, China, the Philippines, and Australia. It also offers an advanced system of technologies, processes and sales solutions to acquire, retain, and grow accounts," said Frost & Sullivan Principal Analyst, Michael DeSalles.

The Revana Analytic Multichannel Platform (RAMP)^™ engages customers through voice, video, chat, social media, e-mail, co-browsing, online, and mobile channels. Revana's Adaptive Engagement Engine^™ is a proprietary technology that uses data analysis and advanced algorithms to deliver outcomes for clients.

To extend its competitive edge in the market, Revana acquired WebMetro in 2013. WebMetro is a leading digital marketing agency that provides paid search, SEO, mobile search, user engagement and conversion rate optimization services and online media strategies. This important merger provides customers with significantly better sales and marketing integration across all digital platforms, especially web and mobile.

"With its innovative, industry-leading technology and acquisition of WebMetro, Revana will continue to deliver cost-effective sales solutions that elevate the customer service experience, promote stronger brand loyalty, and result in high levels of sales performance and profitability for its clients," noted DeSalles.

Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value. Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

About Revana

As a recognized leader in technology enabled revenue generation solutions, Revana, the customer growth division of TeleTech Holdings, Inc. (NASDAQ: TTEC), helps top brands navigate and profit from change. Built on an integrated, data-driven, scalable framework, the Revana platform combines data analytics with technology in an end-to-end sales and marketing solution that adapts to customers' changing needs. Revana is the sales engine that produces revenue faster and more profitably than a company can do on its own.  Across every channel, every day, Revana helps clients attract, earn and keep their customers' loyalty.

As the winner of the Gold Stevie Awards for three consecutive years for Sales Outsourcing Provider of the Year, Revana serves clients across a variety of countries and industries, including communications and media, high technology, online advertising and retail, automotive, financial services and healthcare. As one of the  top 25 largest U.S. search agencies, Revana provides integrated sales and marketing solutions, digital demand generation, acquisition sales, growth and retention campaigns, sales advisory services, sales and marketing analytics, and lead nurturing and qualification using proprietary technology and innovation. These solutions enable highly recognized brands to maximize market coverage and customer engagement among consumer, small and mid-size businesses, education, and the public sector. Founded in 1993, Revana is headquartered in Tempe, Arizona and employs more than 2,000 people in U.S., Canada, Philippines, Brazil, Ireland and Australia. It is a wholly-owned subsidiary of TeleTech Holdings, Inc., a top 100 global outsourcing provider recognized by the International Association of Outsourcing Professionals (IAOP). For additional information, visit www.Revana.com or call 800.656.5827.

About Frost & Sullivan

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SOURCE Frost & Sullivan