FurstPerson Named Frost & Sullivan's U.S. Contact Centers' Choice: Best Solution Provider for Agent Life-Cycle HR Software

CHICAGO, Sept. 21 /PRNewswire/ -- FurstPerson, a Chicago-based company that provides pre-employment hiring solutions to the contact center industry, has emerged as the leading provider of agent life-cycle HR software in the recently released industry analyst report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies.

FurstPerson has been recognized as the "Best Solution Provider for Agent Life-Cycle HR Software in the United States" among this market segment's top competitors.  Frost & Sullivan surveyed 311 customer care and contact center operations managers.  Of those end users surveyed, 63% rated FurstPerson as the top brand. Among those who primarily use FurstPerson agent life-cycle software, 90 percent rated FurstPerson as the best brand in this category giving FurstPerson the top Frost Brand Performance Index score. Published by Frost & Sullivan, a leading research and consulting firm, the study defines the category as "the software used to manage the agent life-cycle from pre-hire assessment, through hiring, training and retention."  

"FurstPerson's efforts to educate the contact center market on the need for more effective hiring practices are bearing fruit," said Keith Dawson, principal analyst for Frost & Sullivan's Information & Communication Technologies practice. "FurstPerson has been the vanguard by creating automated systems to pre-screen potential contact center agents. This is one of the most important elements in reducing costly turnover, and improving the customer experience," Dawson added.

Frost & Sullivan's Awards recognize the exceptionally talented teams that have focused on exceeding the market expectations around product and service innovation and customer satisfaction. FurstPerson was selected according to its market performance and customer satisfaction ratings researched from Frost & Sullivan's demand side market surveys.

"This award is a clear result of our focus on client satisfaction, sense of urgency, product leadership, and the business results that we work hard to achieve for each of our clients," said FurstPerson President and CEO Jeff Furst. "It is even more meaningful because it is based on end-user feedback – actual users of HR Software in the contact center.  We want to thank the end users who selected us as the top provider, and we want to thank each of our clients for their partnership and support.  We're privileged to work with many great organizations and outstanding individuals within those organizations."    

About FurstPerson, Inc.

FurstPerson provides web-based talent management and acquisition solutions for the contact center industry including home agent hiring models and brick and mortar models.  FurstPerson's contact center solution includes interactive contact center simulations, problem solving tests, personality tests, and analytics that are all integrated into a hiring solution that enables contact center hiring managers to reduce contact center turnover and hire individuals that perform better on the job.  For more information, visit http://www.furstperson.com.

SOURCE FurstPerson, Inc.