FurstPerson's CEO Jeff Furst to Speak at the Call Center Optimization Forum

CHICAGO, Sept. 7 /PRNewswire/ -- FurstPerson, a Chicago-based company that provides pre-employment hiring solutions to the contact center industry, today announced that President and Chief Executive Officer (CEO) Jeff Furst will be delivering a presentation at the Call Center Optimization Forum. The event is taking place on September 9, 2010 at the Radisson Plaza Hotel in Minneapolis, MN. The forums are designed for executives and IT decision makers of contact centers who need to stay abreast of industry trends, best practices and rapidly evolving technologies.

(Logo: http://photos.prnewswire.com/prnh/20100907/SF60028LOGO)

(Logo: http://www.newscom.com/cgi-bin/prnh/20100907/SF60028LOGO)

The interactive breakout session, "Six Steps to Better Contact Center Hiring" is being held on September 9, 2010 from 10:10 a.m. – 11:20 a.m.  Attendees will not only learn best practices used in assessing candidates and hiring them, they will also be able to share their challenges and solutions. Specifically, the session will deliver these crucial takeaways:

• Why understanding company culture leads to the right job fit;
• The importance of defining and measuring  job competencies;
• The relationship between well designed and validated assessments and reduced attrition;
• How better contact center hiring leads to increased customer satisfaction

"In rough economic times, competition is more pronounced, which requires companies to elevate the customer experience to stay one step ahead. This is why it is critical to build a solid strategy for choosing the right agents who will create a superior customer experience," said Jeff Furst, chief executive officer for FurstPerson.

This session will showcase best practices and tools for assessing candidates early in the process.

To learn more about the conference and view the full seminar agenda go to: http://www.optimizeyourcallcenter.com/Minneapolis/

About FurstPerson, Inc.

FurstPerson operates a Software-as-a-Service (SaaS) contact center hiring system called 1stHire that is used in over 600 locations across North America, Europe, and Asia. FurstPerson's contact center solution includes contact center simulations, problem solving tests, personality tests, and analytics that are all integrated into a hiring solution that enables contact center hiring managers to reduce contact center turnover and hire individuals that perform better on the job.  For more information, visit http://www.furstperson.com.

SOURCE FurstPerson