SAN ANTONIO, Dec. 9, 2014 /PRNewswire/ -- Geekdom company member and Rackspace (NYSE: RAX) spinout, HelpSocial, has announced full, public availability of an innovative, first-of-its-kind social monitoring tool and application programming interface (API). HelpSocial is the first platform created to help businesses integrate social across their companies for real-time social customer service. The launch of the tool and API will be beneficial to businesses across every industry.
HelpSocial will help solve two major problems for businesses involved in social:
- It provides web and mobile apps with workflow designed specifically to address the growing demand for realtime customer service in social media.
- It provides an API helping a business scale social activities throughout the company by allowing each department to choose which social functions and pieces of data they need, regardless of the software stack they operate on.
Sales and customer service operations are most effective when the entire business operates together. Connecting data sets and teams from around the company with realtime social data enables everyone to contribute towards winning new sales and preventing customer churn.
"We've discussed social goals and plans with companies all of over the world from startups to major enterprises. They all talk about social eventually becoming another mainstream channel of communication for their companies," said Matt Wilbanks, HelpSocial CEO. "The problem is that they can't afford the disruption associated with converting the entire organization to a new software ecosystem and they haven't found a tool that can scale across their diverse list of applications. The HelpSocial platform is built exactly for this problem."
The web and mobile apps help businesses who monitor social media to instantly understand the full context of a social comment. For example, recognizing who the person is that made the comment - customer, employee, influencer, media member, etc, how important the comment is at that moment relative to everything else happening at the company and who from across the business they need to get involved to handle the issue.
The API expands this capability by connecting teams around the business with other pieces of data that are related to what they're doing at a given moment. It combines that data with the social functions needed to take advantage of an opportunity to win a new customer or prevent one from churning the instant a situation presents itself.
For more information on HelpSocial, pricing and how the company is making a difference in the world of customer service, visit www.helpsocial.com.
HelpSocial originated at Rackspace where the technology was built and used in full production for more than three years for bringing Fanatical Support to social networks. The co-founders, Matt Wilbanks, CEO, and Robert Collazo, CTO, spun out in 2014 with their lead investment from Dallas Mavericks owner and Shark Tank investor, Mark Cuban and strong support from San Antonio based Geekdom Fund. The competitive differences in HelpSocial go beyond features, functions, UI design and the API. The technology was built because they needed a set of tools that could handle those challenges better than anything else available and serve as a foundation for scaling social out wherever future demands require. Visit www.helpsocial.com.
Founded in 2011 by Graham Weston, chairman of Rackspace, and CoffeeCup Software's Founder Nicholas Longo, Geekdom strives to provide an inspiring environment for bright minds to explore ideas in entrepreneurship, technology, leadership, and creativity, develop talents, and connect to a community of like-minded people. Visit www.geekdom.com.
CONTACT: Tanya Sammis, [email protected], 1-210-390-4284
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