WAYNE, Pa., Aug. 15, 2012 /PRNewswire/ -- The support services division of Compass Group, including Crothall Healthcare, Eurest Services, and SSC Service Solutions, recently announced the creation of a ground-breaking recognition initiative for its frontline associates called GEM2, or Great Employees Make Magic. The initiative seeks to recognize and reward hourly associates based on measurable criteria chosen by a task force as hourly key performance indicators (KPIs).
SVP of Human Resources Raj Pragasam hopes that the GEM2 initiative will help the company's people on the frontlines realize their importance to the company. "The criteria we are measuring and rewarding form a strong foundation for our onsite teams: Customer Service, Safety, Company Values, Quality, and Attendance. This initiative will embrace 85% of our people and give them a better sense of what we expect from them as well as what level of service will be recognized and rewarded."
The GEM of the Month at each healthcare, education, or business and industry full-service location will be recognized and rewarded in front of their peers. At the end of the year, one GEM will be chosen to be Account GEM of the Year. Account GEMs will also be considered for higher level awards including Regional and Divisional GEMs of the Year. Divisional GEMs will also act as ambassadors for the GEM initiative's adopted charities, including children's hospitals.
"Our people on the frontlines in our accounts are the heart of our company," says CEO Bobby Kutteh. "Their jobs are not just physically demanding; they also require a great deal of emotional intelligence, especially when their work requires direct contact with customers. This is why we are excited to introduce GEM2 for our hourly workers. We want to recognize and reward the people who are at the core of our success."
The GEM2 initiative confirms that for Crothall, Eurest, and SSC Services, frontline GEMs are aptly named. Like gemstones, those who are recognized have great value, they are strong (no pressure, no diamonds), they are multi-faceted in their skills, and now, they will get a chance to sparkle in the spotlight of recognition.
About Compass Group, Support Services
Based in Wayne, Pennsylvania, the Support Services division of Compass Group serves at over 7,000 client locations in the healthcare, education, and business & industry sectors within the United States. Specialists in an array of premier services manage a total of 48,750 people and average a customer retention rate of over 98%. The Support Services division includes Crothall Healthcare, Eurest Services, and SSC Service Solutions.
SOURCE Compass Group, Support Services