27 Mar, 2018, 07:00 ET
SAN FRANCISCO, March 27, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has announced the agenda for its annual conference, CX18, to be held this year in Nashville, Tennessee, from May 1-4, 2018.
CX18 is the signature Genesys event that gathers the strongest ecosystem of solutions, customers, partners and technology to illuminate the next-generation of customer experience. Thousands of industry leaders – contact center personnel, CMOs, CEOs, developers, consultants, value-added resellers (VARs) and integrators — will descend on the Gaylord Opryland Resort and Convention Center to learn how to create an engaged workforce and turn conversations with customers into the best-connected moments across marketing, sales and service.
Several marquee Genesys customers, including Anthem, HSBC, SKY UK, B&H Photo and Rochester Regional Health System, will share how they are differentiating in their markets and improving business performance by implementing leading customer experience technologies. Additional speakers from a broad spectrum of Genesys customers and partners, including executives from CareFirst of Maryland, Inc. and South Carolina Federal Credit Union, will reveal to their peers how they successfully executed customer engagement and business continuity strategies in times of crisis.
Keynote speakers are led by storyteller Matthew Luhn, one of the original story creators at Pixar, who will share engaging anecdotes from working on beloved films such as the Toy Story series, Finding Nemo and Ratatouille. He offers a unique, relatable perspective to brands on creating memorable stories that make strong connections with their audiences.
Also presenting are Genesys AppFoundry and VAR partners including Anana, Aria Solutions, AudioCodes, Avtex, ConvergeOne, eMite, PCI Pal, Semafone, and Softphone. In addition, industry analyst Sheryl Kingstone of 451 Research will present the latest market insights.
Featuring more than 100 educational sessions, breakouts and activities, CX18 will explore new innovations around artificial intelligence (AI), asynchronous messaging, journey management from Altocloud, internet of things (IoT) and more. Breakout sessions will also cover customer relationships and the importance of blending the "human touch" with disruptive technologies to provide faster and more efficient service.
"CX18 offers the opportunity to show organizations of all sizes how to meet today's customers' expectations, while planning for the future," said Tom Eggemeier, president of Genesys. "Once a year, we assemble the brightest minds in customer experience to showcase new Genesys innovations and share best practices that are driving undeniable business impact, such as higher conversions, increased revenue and reduced operating costs."
This year, CX18 will also include Genesys DevCon, a hands-on technical conference for its customer developer community. Led by Genesys developers, DevCon is designed to help customers quickly innovate through the company's software development kits (SDK) and open APIs.
Register now for CX18 and [email protected] — four days to invest in learning, connecting and sharing all things related to customer experience. Follow the excitement on popular social networks and stay connected with the hashtag #CX18.
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
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